How many of you are tracking Skating Percentages? Second best is how many have an idea as to how often it happens in your dealership despite best efforts to track and source all leads via your CRM?
Can skating be (virtually)/eliminated via a good CRM + diligent follow-through by both managers and sales reps? If not, can it be exposed 100% of the time?
What steps are taken to prevent/undermine the idea of skating in your dealership?
Can skating be (virtually)/eliminated via a good CRM + diligent follow-through by both managers and sales reps? If not, can it be exposed 100% of the time?
What steps are taken to prevent/undermine the idea of skating in your dealership?