The Beauty of Surprise

[Robert Wiesman]

I live by the rule of over promising then over delivering! I always have Cars picked out and ready for the guest, as well as have pens, tablets, stickers, magnets, etc with my branding on them set aside to give the guests when they arrive. Another thing I like to do with some of my top clients is of course hook up with them on social. After that I will check out their page and posts to see what they are interested in. For example I have a client who has purchased 4 vehicles for his house hold and sent me over 10 deals in less then a 2 year period. I saw on his Facebook page that he was obsessed with Ben Rothelsberger (Steelers quarterback). So what I did was go to eBay, purchased a beautiful signed plaque of Big Ben and had it sent to him. He was SHOCKED and so happy! He is no matter what never going to think of another soul but Robert Wiesman when he or anyone he knows is shopping for a vehicle. Shock and Awe baby!

 

[Mike Haeg]

Rwiesman Nice! If you're familiar with Gary Vaynerchuk, you've probably heard him tell a story similar to yours.  In his early days selling wine online, he sent some sweet sports swag to a big time client of his.  Robert, way to crush it like GaryVee!

 

[Mike Haeg]

Thanks to everyone for the great responses!  TOMORROW is the last day to get your submissions in!  Tell your friends / colleagues / family / pets to post their Surprises on here and they will be registered for a fun random drawing.  Get it done by tomorrow folks!!!!

 

[Mitch Gallant (blog)]

dealerrefresh The new Fusions are beautiful machines! Congrats : )

 

[DealerRefresh (blog)]

Looks like we will be choosing a winner today! Anyone with a last minute entry better get in on it now!

 

[DealerRefresh (blog)]

Looks like we will be choosing a winner today! Anyone with a last minute entry better get in on it now!