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The Thank You Economy: How Business Must Adapt to Social Media

ryan.leslie

One of the good guys
Apr 20, 2009
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shopper looking for knowledge
shopper looking for knowledge
shopper looking for knowledge
shopper looking for knowledge

= Social Media Home Run

This is why some many automotive trainers, consultants and vendors were all over Social Media, because the core of it's lead activity is: "shopper looking for knowledge".

How many car dealers enjoy this position?

In our biz, the "dynamic" between shopper and car dealers is very different. That being said, I see the upside to Gary's vision, I am 100% in the "life time value" camp. Our biggest challenge is our pay plan. We live and die in 30 day cycles, It'll take a giant culture change under every rooftop and it'll have to start at the top (read: the pay plan must fit the goal).


Great video, there’s a lot to chew on here.

p.s. Kudos to Ryan for finding this gem!
 
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Thanks for the like Joe. I watched it a few times as "there's a lot to chew on."

I really appreciated his analysis of the Old Spice campaign. If you are going to collect followers you better have a long term plan for content that provides value for them and I'd add it needs to be relevant to the industry. Pictures of dogs doing funny things only go so far...

Kudos to DSES for landing this guy... I hope a video leaks out. I'd like to see what he has to say to the automotive industry.
 

✨ AI Highlights

Automotive professionals discuss Gary Vaynerchuk's "Thank You Economy" video and book, which emphasizes building long-term customer relationships through valuable social media content rather than short-term transactional approaches. The key insight is that while social media's "shopper looking for knowledge" dynamic aligns with Vaynerchuk's lifetime value philosophy, dealerships face a cultural barrier: their 30-day sales cycles and commission structures inherently conflict with the long-term relationship-building strategy he advocates. Multiple managers endorse the content as valuable and note that meaningful change would require dealerships to fundamentally restructure compensation plans and leadership priorities.

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