TK Carsites - Dealer Website Services Profile and Reviews

[Matt Murray (blog)]

Hey Gregory,

I hate to jump in on TK's page here and apologize for that first.

My name is Matt Murray, Director of Digital Marketing at Dealer.com. I'm glad to hear that you are excited with the products and service you are receiving from TK Carsites.

I just wanted to point out that Dealer.com does provide custom web design services for the interested customer. It sounds like our team failed to let you know that this was the case and I apologize for that as well.

Have a great day!

Matt Murray

888.422.2006

 

[Gregory Abel]

matt,

Thanks for the response, the custom webdesign was presented as an option but it seemed like they were all based on the same base themes, I must say that when I look at websites of other dealers across the web you can spot specific providers fairly easily. Its almost a game I play when I look at a new site because they are always so similar.

I am a chrysler jeep and dodge dealer so I have a factory site that is built by dealer.com

 

[Gregory Abel]

Ron,

Sorry things didn't work out for you with TK but after we got our bumps worked out, which happened in the first 90 days, we hit the ground running and never looked back. Being a client of TK over the past year I have seen allot of growth, production times are faster and faster, support handles most of my concerns with me on the phone, the site changes are almost same day or next day. it’s nice to see that they care about client concern and then create a plan keep them from happening again. The new support ticket program is great too, its so easy to track progress with the emails updates and the follow up phone calls from the tech guys.

Good luck to everyone. Now lets sell some cars!!

 

[Richard Valenta (blog)]

Thanks for the support Greg. I have spoken with Ron personally this morning and we are back on track. Hopefully, we can right the wrongs here.

Richard Valenta

CEO

 

[jj]

I have had nothing but issues with TK carsites.  Their customer service is lacking...they failed Toyota compliance checks 4 months in a row, and they still insisted they were doing their job.  I would highly recommend NOBODY use this company.

If you have questions I have pages of documentation about how they deal with dealerships.

My two dealerships will never recommend these guys...just the opposite, they have earned me telling others it is a mistake to consider them. 

 

[lisamasariu]

We are an 8 rooftop dealership in Indianapolis and launched with TK in January.  We have had nothing but problems with our sites since we launched!  TK is blaming it on HomeNet, but if our inventory is not online, we are not selling cars.  I am ready to find a new website vendor.  Any suggestions??

 

[Jane]

Our dealership has been with TKCarsites for over 3 years. When we first started with TK we were extremely happy. A company who knew who you were when you called and wanted to make and keep you happy. Since the merge with KPA we've had NOTHING BUT PROBLEMS. Customer support is a joke, sometimes they get back to you the next day but not often! I just had a call on from support for a ticket I opened two weeks ago!! With the new IOL 2.0 platform that Homenet launched a couple of weeks ago we had several issue's with how our inventory was showing on our website. Homenet kept us up-to-date with fixes to their new platform. But...some of the issue's were TK. We couldn't get anyone to call us back...we sent emails to their infamous techsupport and no response at all!! We went with TKCarsites in the beginning because we were impressed with what other dealerships had to say about their support, follow-up and problem solving. We have hand none of that for quite sometime. Our contract is about up and we ARE going with someone else. TKCarsites if you want to be top dog you have to get out of the house!!