TK Carsites - Dealer Website Services Profile and Reviews

[Richard Valenta (blog)]

Ali,

I certainly apologize if you feel I have ignored you. This is not my intention as I do not hide from anyone.

I sincerely appreciate every customer's business as if it were our only customer and will always pick up the phone whether you have 1 location or 30 locations.

I have no idea how this has happened. I just tried to contact you at the store but you but you were gone. I left my cell phone number with Osiris and you can call me any time this weekend.

Richard

 

[Joe Pistell]

Update:

Richard Valenta called me yesterday and personally apologized for the errors. He was genuinely concerned about the SPAM issue and assured me that he'd be following it up personally. He finished with an offer to "make good" on the error by offering me a gift certificate of some sort.

I didn't expect a call from the RV, the apology was genuine and the gift offer was unexpected.

Kudos to RV,
THIS IS A CLASSIC ACTION PLAN FOR INTERNET REPUTATION MANAGEMENT.

#1). Quick Personal Response by highest management/owner
#2). Sincere empathy from management on breakdown
#3). A promise to fast track the repair
#4). A peace offering

I recall a survey of auto buyers on their likelyhood to be a repeat buyer. One of the highest repeat buyer scores was to a customer that had a problem that was corrected to their satisfaction. Amazingly, this problem customer had a higher loyalty score than the customer that had no problems at all. In retrospect, this makes sense becuase you've educated the customer on how loyal you are to him which makes the customer understand how things will go in the future.

I can't tell you how many management meetings I've been in telling them that policy is NOT a negative, it's a rock solid investment and should have a dedicated/written action plan complete with ROI tracking.

Thnx for the lesson RV!
Joe

 

[Alex Snyder (blog)]

Richard also called me and left an apology voice mail for all the spam - sorry I missed you Richard. Thanks for the voice mail though!

I agree with Joe - it is a big step in the right direction.

Sorry for not being available, or on DealerRefresh, lately - I'm the point man on a new CRM install and it is taking some time.....but all for the good!

 

[Pete]

The rep at TK that contacted me was top notch BUT I just could not use them because the graphics and inventory was just not good enough.

It's too bad that they have a really great system in ease of doing business with them but are stuck on not remodeling their product and services.

In the website business you truly get what you pay for and I crack up knowing when multi-million dollar operation don't get it that if your willing to spend $$$$ on that waterfall in your showroom but $.02 on your virtual one.

 

[Dennis]

Hey tkcarsites, stop the spam. I am not a customer and I have sign-up for anything on any of you sites. I have asked twice that you stop emailing me.

Stop the spam

 

[Dennis]

Here's the latest example (I get these daily). Trust be Barbie doesn't delete my name. Stop spamming!

"If you want the automotive industries best websites and search engine optimization, but are currently under contract with someone else, we can help. Simply reply to this email.

For an immediate response, contact our marketing coordinator Barbie Turner.

Barbie Turner
Marketing Coordinator
714.937.1239 x 270
[email protected].

If you wish to be removed from receiving future emails, please reply requesting us to do so. If you have already requested to be removed but you are still receiving emails, feel free to contact me direct at [email protected] or 714.937.1239 x230. Chris Christiansen, Controller

TK Carsites, Inc.
1940 W. Orangewood
Suite 106
Orange, CA 92868
714.937.1239

E10066"

 

[Alex Snyder (blog)]

Even after talking to Richard, I still get that junk too. I setup an email rule to have anything mentioning TK Carsites going to the junk mail. I don't even read it anymore - it is always the same message.

 

[Scott Boulette]

I am looking at this company and all of you are giving conflicting stories. Who is telling the truth? I would like to hear a real honest story and it can be bad or good but the truth would be nice. I know that you all are car salesmen so truth is not in the vocabulary but give it a try you might even like it.

Scott

 

[Oscar Vanderkooij]

Scott,

If you are looking at TK Carsites or any other website provider, you should do your own research before listening to what other dealers tell you. Although there are many savvy people on this forum, doing your own research works the best, because you can focus on what is important for you.

What is your primary reason you are switching from BZ Results?

Do you feel like you are getting the traffic you should get? (Is it SEO related)

Do you want a website that converts better?

Do you want a website that has a better GUI?

Or a website that is easier to manage?

If SEO is your hot topic, then search the search engines for your brand or other brands and see who the dealers use that are on top of the rankings. Also use google's advanced query searches to find out how many of their pages are indexed (you can type site:www.yourdomain.com for this)

If you want a website that converts better, then find out what other dealers' websites are converting at and how they measure it (compare apples to apples.) You can also add a popup form to your website instead of changing providers (we saw an increase of about 2% in our conversion ratio by adding the famous popup/popunder script to our front page)

Do your research then ask questions that are to the point...

 

[Mike Keesee]

Scott,
Thanks for your subtle approach to getting a truthful answer by insulting those of us who actually work in the retail selling environment. Though a TRUE sales professional will obviously let that slide. Honestly, I have been reading this post in detail too. I believe the TK team is doing its best to answer questions and respond to constructive criticism. I am sure BZ and TK and many others are tweaking the way they do business to build custom sites for dealerships. Jeff made a good point about "cookie-cutter sites". JEFF: "I do want to take a second here and try and defend some of the vendors. From my experience, I would say 99% of the dealers out there are NOT willing to spend anymore then $700-$1200 a month on a dealer website. What do you get for that? Templated websites!" Though Scott this is "input" I do not have a specific story to tell about TK. BUT, Because they customize a website; I would like to recommend that you keep your conversion rate as your top priority. I went with a website that I could change easily at any time of the day without help from the vendors tech team or customer service and I am not talking changing code. If that is important to you I would like to recommend (JAZEL.COM) Also most website vendors come with SEO programs and CRM tools included. I am sure someone here will give you an honest answer about TK. You have certainly come to the right place to do some research. I hope some of our fellow bloggers step up to help you. Good luck Scott!