Does anyone have any specifics as far as the tools Ryan mentioned? It would probably be a good idea to pay attention to this going forward.

Fun DealerRefresh video:
2 salesmen are given a DIFFICULT sales challenge, we see them both working side by side via split-screen:
Rep #1). Sell a car to someone in the twitter-universe
Rep #2). Sell a car to someone at the bus stop
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Either way, you won't likely hear any of this from a stranger at a bus stop to know that you need to hand them a card: 

I've used tweetdeck with some success. It scales to fit how deep you want to look and is free. May be worth a look for you.
Dealers debate Twitter's effectiveness as a sales tool, with optimists like ryan.leslie citing Newton Nissan's success in winning a customer through social listening and engagement, while skeptics like kcar question the ROI of spending significant time for one sale. The thread eventually shifts toward consensus that Twitter can generate results when dealers actively listen and engage authentically in conversations rather than pushing sales, though the key challenge is identifying efficient tools and strategies to scale these efforts beyond manual searching.