Vehicle Delivery Scheduling

[mcampo2501]

I know this isn't an issue for a lot of dealers (specifically the ones that live on spot delivering everything), but for those that are big on setting up delivery appointments, what software are you using to manage this? We've tried using the google calendar, as well as cleantrack, but nothing seems to really keep people from scheduling two or three deliveries at the same time. Is anyone using software, similar to what a doctor or dentist would use, to set up delivery appointments for the F&I office to keep people from overbooking deliveries. We want the customer experience to be perfect, and allow the sales people to see in real time what is available.

 

[Tom Massengale]

I have used appointment-plus for service scheduling in the past and it works really well. It has an allotment function in it so you can prevent the overbooking issue you have currently having. It's inexpensive to use and easy to set up. Hope that helps.

 

[cmjerry4531]

This is kind of out there, but have you thought about using Schedulicity? https://www.schedulicity.com/

You can schedule your own deliveries right in the system, and potential customers could create a time to come in to see a vehicle. It's so easy that even the tradespeople are using it. You know how much they hate technology.

 

[mcampo2501]

Thanks for the feedback. I have set up a demo with appointment-plus, which seems to be the best option at this point. Our CRM handles a lot of the scheduling leading up to the sale, but we feel like the delivery process is becoming unmanageable, which leads to bad CSI scores. If sales people are actually able to provide a realistic expectation, and we can get away from just telling everyone what they want to hear, I think it would provide a better experience once a purchase decision has been made.

 

[Tom Massengale]

Thanks for the feedback. I have set up a demo with appointment-plus, which seems to be the best option at this point. Our CRM handles a lot of the scheduling leading up to the sale, but we feel like the delivery process is becoming unmanageable, which leads to bad CSI scores. If sales people are actually able to provide a realistic expectation, and we can get away from just telling everyone what they want to hear, I think it would provide a better experience once a purchase decision has been made.

I hope it works for you, it's the only online system that I have found that has a solid allotment tool. I think it will fit your needs.

 

[sgeneralgrievous]

We use spreadsheets for our delivery scheduling. We deliver at least 20-30 vehicles a day and it hasn't failed us yet. We use Shopwatch for our service schedules and have added the ability to schedule our deliveries in it but haven't started using it yet.