Just my opinion, but it seems like customer service 101 ---- It is YOUR job as a vender (trying to sell) or support person, to know which time zone the client/prospect is in. And, work around THEIR schedule and timing, and make it convenient for them.
- When a client/prospect in CA says 1pm for a meeting, and you send them a meeting invite for 1pm EST ('cause you are east coast) - YOU messed up.
- When you are asking for a meeting and your email says 10AM EST or 1PM EST -- and the client/prospect is in NV. YOU are creating friction. In most cases all they see is 10am or 1pm??
- When a client/prospect requests a 8am meeting, they are in Texas .... you are in CA and sent them a meeting invite for 8am PST ... YOU messed up.
- When a NY client/prospect asks for 10am meeting to see your new product - and you are west coast. Don't make the excuse that is "too early" (7am).
These are actual examples and I see these all the time, from all over the country -- and it is just frustrating that it takes multiple emails to get a "time locked in" or the sales/support person is just clueless??
- When a client/prospect in CA says 1pm for a meeting, and you send them a meeting invite for 1pm EST ('cause you are east coast) - YOU messed up.
- When you are asking for a meeting and your email says 10AM EST or 1PM EST -- and the client/prospect is in NV. YOU are creating friction. In most cases all they see is 10am or 1pm??
- When a client/prospect requests a 8am meeting, they are in Texas .... you are in CA and sent them a meeting invite for 8am PST ... YOU messed up.
- When a NY client/prospect asks for 10am meeting to see your new product - and you are west coast. Don't make the excuse that is "too early" (7am).
These are actual examples and I see these all the time, from all over the country -- and it is just frustrating that it takes multiple emails to get a "time locked in" or the sales/support person is just clueless??