We have been having nothing but issue after issue after issue as well. We are so frustrated! (We have had 2 separate launches which has created its own unique set of problems) It seems that we spend more time trying to make the system work and resolving issues than we do helping customers. I have an entire page of common tasks that any dealer would do on a daily basis that I'm told are "feature requests" - com'on guys. They have completely over-sold their product and under-delivered. It seems like every time we get one thing working, two others break.
Some of our ongoing issues (not to mention the regular down time and lockouts) that are still unresolved :
- cant push deals to ADP
- cant merge sales events within a customer record
- customers marked lost are still getting active prospect followup
- service leads dont show on the dashboard as a new lead nor in the "view all leads"
- we are still missing sold/ service data
- service appts are duplicating in VIN
- a sales manager cant flip buyer/cobuyer when desking a deal without being an admin
- and the list goes on...
Any assistance from VIN to help smooth this out would be appreciated.
Thanks,
Emily Moore
Sharrett Automotive
Hagerstown MD