I have to say after reading this that I am quite shocked at all the problems people are having with Vin. We've been with Vin for a year and a half and it is a great CRM/ILM. All software programs I've used over the last 14 years managing Internet departments have had issues come up and they still do and always will. I've found support to be very good and the constant updates to be quite refreshing. It may be that I've used so many other programs that had so many more issues that I find the relative lack of problems with Vin a vast improvement. I also think many of the issues are due to the dealer end not fully setting up the program correctly or understanding the need to take some of the set up on their own shoulders so it will work as the dealership wants it to. I set up Vin and am constantly adding, subtracting, changing processes to do what I want the system to do and it works great.