Hello all. I'm hoping someone that is better than I am with Vinsolutions can help me out here. I have been with my dealership for about 6 years now. I started here new in the business as a salesperson and moved to this position about 2 years in after the person holding it got let go for some things. About 6 months in the sales manager quit and the owner started the process of finding a new one. He came to me to gauge my interest and naively I thought I was ready. He ended up hiring someone else after coming to me and saying he really considered it but felt that I just needed a little more seasoning which I finally realized was a blessing in disguise.
The person that he ended up hiring has been a massive failure. His son ended up becoming a salesman here within 6 months and it has been game after game and I'm sick of trying to figure out what's going on. We have had some amazing salespeople leave because of the leads and the fact that the son constantly outsells everybody else, with little effort. We both have all of the same access to the systems, we are both admins and managers is VIN. I feel like somehow he is cherry picking some leads before they truly go into the round robin system. There are a lot of leads that end up getting switched to the sons name and where it says who it was switched by it says "by system", which is what it usually says but the timing just seems off. Leads somehow get switched into his name but there's no trail of how it happened. Is there a way of deleting things when you're an admin? Is there a way to go in and make changes as "system"
We were on a manager training call last week and the trainer said something about manually entered internet leads. It may have been nothing but that threw up a red flag for me, especially after thinking that was kind what they were doing anyway.
Maybe I'm just looking too far into it and there is no way of doing any of this, and if there were there would be an unmissable trail. I just know they've been caught doing plenty of dirty stuff and I'm sick of losing good employees over dirty tactics like this. I know something is going on, he's just used this system and learned the tricks for far longer than I have.
The person that he ended up hiring has been a massive failure. His son ended up becoming a salesman here within 6 months and it has been game after game and I'm sick of trying to figure out what's going on. We have had some amazing salespeople leave because of the leads and the fact that the son constantly outsells everybody else, with little effort. We both have all of the same access to the systems, we are both admins and managers is VIN. I feel like somehow he is cherry picking some leads before they truly go into the round robin system. There are a lot of leads that end up getting switched to the sons name and where it says who it was switched by it says "by system", which is what it usually says but the timing just seems off. Leads somehow get switched into his name but there's no trail of how it happened. Is there a way of deleting things when you're an admin? Is there a way to go in and make changes as "system"
We were on a manager training call last week and the trainer said something about manually entered internet leads. It may have been nothing but that threw up a red flag for me, especially after thinking that was kind what they were doing anyway.
Maybe I'm just looking too far into it and there is no way of doing any of this, and if there were there would be an unmissable trail. I just know they've been caught doing plenty of dirty stuff and I'm sick of losing good employees over dirty tactics like this. I know something is going on, he's just used this system and learned the tricks for far longer than I have.
