What is Cash for Clunkers (C.A.R.S.) Doing for YOU?

[Mindy]

Hi Deb... I have been having the same problem. I was not able to speak with anyone at the CARS.gov phone number that could help... I also sent numerous emails... I ended up cancelling the entire invoice the submitting a completely new invoice for the sale... I am not sure it will fly but could not figure out how else to get it submitted with all the necessary attachments... So, not sure if my advice helps or not...

 

[Deb]

Nice to hear someone else is having the same issues. Did you delete the entire original invoice then?
Really appreciate the input!

 

[kleigh]

Only seems to work with IE 8, weird.

 

[Mindy]

Misery luv's company...lol I did delete the entire invoice and created a new invoice. If you have difficulty deleting an invoice, you can send an email to the following bizarre email address:

[email protected]

In the subject line, write "Premature Rejection Request"... Include your info and the invoice number and the reason(s) you would like the invoice to be rejected... My experience is they are quick to get it thrown out of their que and back at ya... Once you get the transaction kicked back, you actually have to cancel it... You will find the cancel option is now enabled... That's what I did today so who knows... FYI, I did get a phone number other than the one listed on the CARS.gov site... I was told that it went directly into the department where the invoices are being processed... the phone number is (202) 366-0606. I was told there are people answering that number that actually work on the invoices and are there from 7am-6pm... I was not able to get thru today so I plan to try at 7am when it shouldn't be so busy... good luck and try to keep the faith... Mindy

 

[Deb]

THANKS A LOT!!!
Also, I have an additional phone number for you. The one you gave me is for hours 6am-4pm CST, 202.510.7825 AFTER 4PM. If that helps?! I've actually spoken to people at that number but they couldn't help much. When I called they did not have the ability to "look" at the invoices.
Good Luck!!!

 

[Deb]

Thanks Keith! However I am using IE8, perhaps I should go back to trying Mozilla, an option I hadn't thought of.

 

[Alex Snyder (blog)]

If you're hung-up on the CARS.gov website, take a quick minute to fill out this Dealer Refresh survey on the environmental impact Cash for Clunkers has had:

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www.dealerrefresh.com

Once we feel we have a big enough set of data, we will submit the findings for press releases. SO - DEALERS! >>make sure you do this because it could be a great opportunity for some media exposure and/or SEO exposure to your website!

 

[Deb]

Mozilla doesn't work at all!! Don't try it.

 

[Deb]

I was able to correct them at 9:50pm CST. They flew through. I deleted and added the correct attachments in no time.
Mindy - I really appreciate your help!

 

[jj14268]

Day 16....no money, no approvals. The only thing to shade us from the sun is to huddle "under review". There will come a day in the not so distant future where we will have to pose the question:
In order to survive, do we eat those who did not make it this far?