I finally got through by way of the consumer help line. It's good to know the folks that are getting the discounts are well taken care of, while the dealers hang out to dry. But, I spoke with a very nice person who, after pleading a little, tranferred me to a live dealer support person who, told me to expect delays. Thank you so much for that tidbit....
However, at least i know (or do I) that 13 days under review is not uncommon. It will be fun telling my boss that after two weeks they couldn't read the registration date, or something fun like that.