- Jul 5, 2010
- 12
- 2
- First Name
- Jim
We are newly set up with Dealer Socket and unimpressed! Support is not nearly as good as Webcontrol or Higher Gear. The hold times are much greater! Then, the main reason we switched... the mobile app. In theory it's great. However, there is such a major flaw with it, it's basically unusable. The emails automatically have a hard coded signature in them that ultimately doubles up your signature and there is no work-around on this. Not only that, it's a terrible signature which doesn't even show the phone number, dealer name, or website. It does show the generic spammy email address you have to use in dealer socket. I did the preview to the new Webcontrol Dominion has in beta (maybe it's no longer beta) and it looked really, really good!