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Jeff Kershner calls out automotive vendor and consultant hypocrisy: they advise dealers to meet consumers online, yet rarely participate in forums like DealerRefresh where their target audience — internet sales managers — actively gathers. A few vendors respond with partial mea culpas, pledging more engagement, while a commenter sharpens the critique by noting that ISMs themselves rely on print ads and cold calls rather than online research when choosing their own vendor tools.