Oh man.... I've seen a bunch of that go on and to be fair not just dealerships. You gotta' have a closure strategy releasing angry employees or contactors. OUCH!Is there a chance that the person replying to the reviews is actually disgruntled former employee that still has access to the Yelp account?
OUCH!TO: Prime Response Dealers
FROM: Prime Response Product Team
DATE: November 8th, 2017
To our valued dealerships,
Today we received a notification from Yelp stating that reputation management systems are, “putting our clients’ online reputation at risk by soliciting reviews on their behalf”. Yelp views this solicitation for reviews as an “illicit tactic” and states that it violates their policies. While we disagree with their stance, we want to be transparent and deliver this message to our dealership community.
This recent policy statement and “shift in thinking” follow the recent exclusion of Yelp reviews from two major domestic OEM sponsored reputation management programs.
In an effort to protect you, our dealers, from any demotion in Yelp search results, we are recommending the following action.
Finally as a service to you, our valued dealers, we recommend to continue to track Yelp so that you can be aware of any review activity and keep whatever alert notifications you have already set up.
- The removal of Yelp from any service redirects and/or sales redirects that you may have set up today.
- The removal of Yelp from any email asking for customer reviews.
Below are some key links that were provided as part of Yelp’s email.
Yelp’s support number is: (877) 767-9357.