Dealer Socket users, are you asking WTH has happened to Socket..... on a daily basis? We've been with Socket since 2012, were a pilot test dealer for Blackbird (kind of a let down once live), attended many Socket User Summits, used every product, are power users, etc etc. Made great friends and connections through Socket. When Ord and team sold Socket I was skeptical. (Major side note: Jonathan Ord and most of the original Socket team are Mormon, for people who don't drink they sure threw awesome parties and events - miss the User Summits).
Things went ok a while, then everyone I got to know & liked from Hunter Swift on left, should have been a sign. Never been the same, support issues, reps kept changing and they abandoned being in store as promised. Usability and technical issues would happen more previous average. And no development worth talking about. Then along came Solera, thought maybe things will get better. The last 6 months things have gotten steadily worse, kinda like how Putin feels probably. Connections have been so slow, and search features sporadically disappear. Problems assigning a vehicle to a customers profile. It will not search inventory half the time! It just spins forever when searching for customers. Reps were changing every 3 months and we've not had one in months The fill-in person has been informative and super nice, but cannot even get me a basic break down of our bill. I requested an itemized invoice, because they started lump sum billing. She said she requested this from accounting - 2 weeks ago. Feels like the US Govt!
She did tell me that I should hold on because they are making a $2 million dollar investment in the 1st quarter to address the issues. That's nice to know!
We're done, the break up email is drafted, and I signed with ELeads this week. I am sure they have issues too but the Socket relationship has felt no love for 6+ months. However all of our variable managers have used ELead and said far better than Socket. We will see. We did a demo with Drive Centric, that's a very cool CRM, really like the video and customer engagement. Yet missing service, and we felt it wasn't the right fit at this time.
I haven't posted, vented, asked any dumb questions, or harassed Alex on here in a long time. But I thought I would see if anyone else is seeing the slow death of Socket. Its sad, Jonathan Ord and his team built a great product, I don't fault them for selling it. Its a shame what has happened to it.
Happy New Year to everyone, including you Alex! Beers on me next time your in town!
Things went ok a while, then everyone I got to know & liked from Hunter Swift on left, should have been a sign. Never been the same, support issues, reps kept changing and they abandoned being in store as promised. Usability and technical issues would happen more previous average. And no development worth talking about. Then along came Solera, thought maybe things will get better. The last 6 months things have gotten steadily worse, kinda like how Putin feels probably. Connections have been so slow, and search features sporadically disappear. Problems assigning a vehicle to a customers profile. It will not search inventory half the time! It just spins forever when searching for customers. Reps were changing every 3 months and we've not had one in months The fill-in person has been informative and super nice, but cannot even get me a basic break down of our bill. I requested an itemized invoice, because they started lump sum billing. She said she requested this from accounting - 2 weeks ago. Feels like the US Govt!
She did tell me that I should hold on because they are making a $2 million dollar investment in the 1st quarter to address the issues. That's nice to know!
We're done, the break up email is drafted, and I signed with ELeads this week. I am sure they have issues too but the Socket relationship has felt no love for 6+ months. However all of our variable managers have used ELead and said far better than Socket. We will see. We did a demo with Drive Centric, that's a very cool CRM, really like the video and customer engagement. Yet missing service, and we felt it wasn't the right fit at this time.
I haven't posted, vented, asked any dumb questions, or harassed Alex on here in a long time. But I thought I would see if anyone else is seeing the slow death of Socket. Its sad, Jonathan Ord and his team built a great product, I don't fault them for selling it. Its a shame what has happened to it.
Happy New Year to everyone, including you Alex! Beers on me next time your in town!
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