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myKaarma — DealerRefresh Vendor Library
myKaarma is a cloud-native, AI-powered fixed operations and service lane software platform for franchise automotive dealerships, offering an integrated…
myKaarma
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About suggest a correction →
myKaarma is a cloud-native, AI-powered fixed operations and service lane software platform for franchise automotive dealerships, offering an integrated suite that includes service scheduling, multi-channel communications, video multi-point inspections, payments, pickup and delivery, and analytics. Trusted by thousands of dealerships across the U.S. and Canada, the platform is designed to streamline every stage of the service visit — from pre-appointment through post-visit follow-up — while reducing manual busywork for service advisors and technicians. In January 2026, growth equity firm Warburg Pincus acquired a minority stake alongside existing investor H.I.G. Growth Partners, reflecting the company's more-than-tripling in size since 2022.
What you do with it
grade and coach technician video quality at scale using AI, so they can capture $40–$90 more per repair order through higher-converting video MPIs
When a fixed ops team is losing repair order revenue to poor technician video execution
automate call handling and appointment booking across voice and messaging channels, so they can reduce status call volume and grow booked appointments without adding headcount
When a service BDC is overwhelmed by inbound status calls and missed appointment opportunities
replace a fragmented stack of point solutions with one unified service lane operating system, so they can streamline fixed ops workflows and reduce the coordination cost across tools and departments
When a dealer needs a single platform to run scheduling, communications, video MPI, and payments in fixed ops
Community evidence → Stable
DealerRefresh community voices treat myKaarma as a credible, established player in service lane technology — Jeff Kershner's direct endorsement after a year of personal use, and the note that even Mercedes incorporated it into their revamped Service Drive initiative, signals meaningful practitioner-level validation. At the same time, community references are sparse and framed in passing, with one neutral comment grouping myKaarma alongside xtime as 'everyone uses some version of it' — suggesting the platform is respected but not generating strong differentiated conversation on the forum. No critical or negative community voices are present in the sourced material, so the record skews positive but thin, making it difficult to assess how broadly or deeply the community has stress-tested the platform.
2 mentions · 1 positive · Scored from 20+ years of candid DealerRefresh discussion. Scores shift as new conversations happen.
POSITIVE
"MyKaarma (endorsed by Jeff Kershner after a year of successful use)... MyKaarma emerged as the preferred solution, with Jeff noting that even Mercedes incorporated it into their revamped Service Drive initiative"
Need Vendor Recommendations For Service RO Payments Online →
NEUTRAL
"Everyone uses some version of it for service (xtime, myKaarma, etc)"
No scheduling apps for sales? →
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