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    DealerRefresh (blog) replied to the thread Dealer Spotlight: Aaron Wirtz.
    Hey now!
  • T
    Tup Ricig replied to the thread Dealer Spotlight: Aaron Wirtz.
    I know a gal who can fix the top 3 buttons on that shirt, which I can only assume are missing. Let me know.
  • J
    DealerRefresh: Let’s do a meet and greet…Hi, we’re DealerRefresh and you are….? Aaron: I’m Aaron Wirtz, a native of Wichita, Kansas who...
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    briceenglert replied to the thread Reputation Conversion, What’s Your Success Rate?.
    mrcurryAbsolutely, great question -- using our proprietary tool, Prime Response, we track alot of data about "reputation conversion" for...
  • mollyrcurry
    not sure what the conversion numbers in your chart mean. what exactly is the 22.5% from the BBB? thanks for any update
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    briceenglert replied to the thread Reputation Conversion, What’s Your Success Rate?.
    Thanks for the comments Kathi. Dealers can greatly benefit from good consulting around these new concepts.
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    briceenglert replied to the thread Reputation Conversion, What’s Your Success Rate?.
    That would entail a lot of manual intervention. There are creative ways to use value chains that can accomplish directing constructive...
  • Z
    zanysamla07 replied to the thread Reputation Conversion, What’s Your Success Rate?.
    I am really amazed. Today I spent a lot of my spare time trying to find something interesting on this topic. Finally I found your site...
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    erikjonker (blog) replied to the thread Reputation Conversion, What’s Your Success Rate?.
    So it would be prudent to cherry pick who you send the review links and postcards too.
  • A
    For sales, our BDC currently follow ups with sold customers to ensure their satisfaction, and if they are 100% satisfied we'll ask them...
  • J
    Nice Post, Brice We are currently running a Car Service Online Portal in Spain, Reparamiauto.com. We believe in trusted reviews as the...
  • Kathi Kruse
    I always enjoy any mention of process and metrics of online reviews. Brice is a leader in this arena. I see many dealers faltering in...
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    Mike Robbins (blog) replied to the thread Reputation Conversion, What’s Your Success Rate?.
    Yes Jeff, service is something that had been neglected but we are proactively soliciting service reviews and CSI.
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    DealerRefresh (blog) replied to the thread Reputation Conversion, What’s Your Success Rate?.
    That's a great process Mike. Are you also asking service customers after their service is completed to also review? Service customers...
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    Christopher Ledingham replied to the thread Reputation Conversion, What’s Your Success Rate?.
    Thanks Ed !
  • Brice Englert
      Reputation Management is evolving very quickly. Nearly 3 years ago, Google introduced Local Listings and, with it, the corresponding...
    • value_chain_examples.png
    • review_conversion.png
  • kevinfrye
      Kevin Frye's Suggested DSES 2013 Sessions Let me first extend my congratulations to the Driving Sales team on putting together a...
  • C
    Chuck Marcotte replied to the thread CarStory - The Mobile App for the Sales Professional.
    Better to be Vast,rather than "Halfvast"
  • M
    That are good thing like as at this time Cobalt was putting on regional "training sessions" for their Volkswagen dealers. I attended...
  • B
    Benjamin Freedman replied to the thread The New Playing Field at the Dealership - Are You Playing?.
    Oh and service retention. No sense in selling cars if you don't plan to service them.
  • B
    Benjamin Freedman replied to the thread The New Playing Field at the Dealership - Are You Playing?.
    Positive testimonials and referral business are the best two indicators of a job well done.
  • john.quinn
    It was the best of times, it was the worst of times… Actually it was 1996. A few memories: Yasser Arafat is re-elected president of...
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    dealerrefresh tldr
  • D
    dealerrefresh Want free tickets to #Battledish? Anyone? Use code "twitterlove" http://t.co/CkyKc3ANYb
  • M
    That post are about it like as non-profit, organization, sanctuary, rehabilitation and training center for the horse. Hundreds of horses...
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