ChrisCT said:

Makes me wonder if CRM vendors experiment with lower cost methods to store info and host their platforms on which ends up serving the CRM to me in this not-snappy manner.

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No -- not a thing. Ever.

The reality is that bugs get introduced when making changes/improvements/upgrades. Those usually get fixed quickly.

Software is alive... it gets injuries, ages, fixed-up, killed-off, reborn. Sometimes it gets stronger, sometimes it gets weaker. If you're not directly, have your manager stay actively engaged with Support.

Alex Snyder said:

I can see that angle. But what happened with Google? Google should have been serving the direct retailer on queries instead of an aggregator. Might AIs do the same?

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"should have been" is the line in the sand that only AI can cross.

Dr Clay Christensen's Jobs To Be Done theory (JTBD) explain's why AI is the tool that car shoppers have always wanted. Meaning, Google (or Amazon) could never become the car shoppers hard working and trusted aide until AI (circa 2026, 2027, etc) was born.