To do this effectively vendors have to build in public, which nearly all won't do. You have show your roadmap. The argument that your competition is going to pick a part your strategy is bogus. I am not talking about large partnerships or new products, just existing products. The other argument not to share a roadmap is because they don't have one or it's all $ add-ons, back to your main point.more vendors should focus on constantly shipping new dealer-requested features AND not view new features as an add-on package to sell.
Do elaborate @LilyBarnesIn my opinion, while KPIs like IRT, Connection Rate, and Close Rates are important, there are other factors to consider too.
AK, I am a merchandising specialist.I am testing it however if anyone has had success with specific verbiage of a CTA that is currently doing this or specific failures doing this I would appreciate the feedback.
Any stats on why they changed make/models?
You came up a couple times, we were niceI miss the live 'cast JB. I'll ck out the recorded version
How does one get their hands dirty on the topic of CRM offerings? Side question. What changes have you seen in your Used car inventory levels compared to last year at Performance?mine are very clean on the topic of current CRM offerings.
We moved to Tekion DMS (DMS & Service Scheduler) in November of 2022 but I pumped the brakes pretty hard on the CRM at the time and then again last year. They're a year or two away from getting to a CRM solution that would be considered competitive within the selection of CRMs that are out there now. You cannot have the CRM without their DMS FYI so when you say, "love what they've done with their DMS", is that because you already have the DMS? I know Tekion is on the forum, and I don't think they would claim to have a top-5 competitive solution today, especially for a multi roof top group. Do I think they're get there, yeah. DriveCentric just seems so far ahead at this point (especially with AI) that I'm committed to them for the foreseeable future.Anyone have experience with Tekion CRM? Seems closer to a CXM and I love what they've done with their DMS.
right!I am curious what the google analytics for the forum looked like yesterday.
They should go hand-in-hand ideally. No different than tracking sold vehicles.Do you need a process for incoming leads to the CRM, such as KBB leads, or do you want to track the number of buy-ins they acquire?
We have four Ford stores and we've used, over the years, DealerSocket, eLead, VinSolutions, and as of November, DriveCentric. Vin was solid but very complicated when compared to Drive. I agree with Marc in that the best CRM is the one your people use. Drive is easier to use than the others but the others are an okay choice IF the teams use it properly. Set up is key and a good launch with training is crucial. Vin does have better reporting but sales people embrace Drive. Pick your poison. You can always reach out to me if you have questions CRM best practice.Hello All,
I am a new ISM for a new Ford Dealership that will be opening in the next 90-120 days. I am looking to find a solid CRM/ILM that is not outrageously expensive that works well in a Ford Dealership. (If there is such a thing as CRM/ILM that work better with one OEM than another).
Any advice to question you might have for me please let me know.
It isn't about the long-term repair cost but more about rolling negative equity. Regardless of the term people finance, they still get new car fever after 18 months. And they're still finding ways to cure that fever.someone needs to create a study that compars how cars last longer than ever before against ever longer loan terms. Then, compare the length of ownership of the 60, 72 and 84 month'ers.