My New Adventure - Al West Nissan
- By Alex Snyder
- Off Topic & Everything Else
- 159 Replies
Very much looking forward to your "diary" here on DealerRefresh. I know you're going to make that Nissan store amazing!
oooo... there's a new sheriff in town!I allotted the salespeople a set amount of funds that they are able to use monthly to provide the best guest experience possible. They can use those funds for whatever they want from covering surprise after-the-sales issues or just order someone DoorDash if they get held up in finance.
Maybe it is just the Amazonification of everything, but I am still waiting for the day when there are timely updates around the vehicle status when in service. For example, I got married a few months ago and when I bought the wedding ring I would get timely updates around what was going on: ring is in the design phase, ring is in production, ring is being polished, etc.
Majority of the data points needed to feed into an interface (or even a simple text) for the service customer to see the status are already there. Customers could ask questions, approve additional service recs, etc. you could bake in more organic opportunities for the customer to value their trade, etc. seems like that would remove friction while also providing transparency/helping CSI scores.
perplexity.ai added R1 to its search. Its a great upgrade.
I’m honestly surprised this number is that low. I would have expected it to be higher. If that’s not a signal that dealers need to be engaging with your service customers then I don’t know what else it would take.
Need to improve Big time:
The biggest issue that irritated me was that I dropped it off early Thursday and the Service Dude make it sound like a big thing that they got it done today. I would probably have rather brought it back on Saturday or this morning and had the potential use of it instead of wondering when it would be done or if I should go get a rental.
what is the extreme option?I know this question is not for me, but personally I prefer the extreme option, I won't say that it is much better, rather it is just a habit
I didn't know this was a general problem with online sales. The article explains it's due to people with poor credit not wanting to face the embarrassment of rejection at a physical dealership
Ours has been roughly the same. Like @Tallcool1 said though, if the customer financed the purchase originally, it won't get them any money back or lower their payment, since it goes back to the lender.Oh it could be anything. Repos, people selling/trading in for cheaper/less car, etc. Whatever they can do to either shed expense or get a few dollars back in their pocket if possible. I was just curious what dealers were experiencing and if there was any noticeable changes or not in the current market as this is something that never gets brought up.
Agreed. Transparency in payments and pricing is a great thing. This rule went way overboard.From the consumer perspective, it is tough to argue with more transparency in payments and pricing. I agree the FTC CARS Rules have gone too far, but I'm betting there is a compromise to be found.
How much did NADA help Trump get elected?
That is a good question. I really don't know what kind of support NADA gave Trump.From the consumer perspective, it is tough to argue with more transparency in payments and pricing. I agree the FTC CARS Rules have gone too far, but I'm betting there is a compromise to be found.
How much did NADA help Trump get elected?
President Trump has discussed White House oversight of the FTC. I don't know the details of how the FTC came to be and what the intent was. I suspect that there was a reason that the White House wasn't given oversight but we will see.I’d be surprised if this resurfaces with the current administration.
I’d be surprised if this resurfaces with the current administration.I read somewhere (today) that the Court ruled in favor of NADA and the TIADA. The reason was failure to provide adequate notice, not the terms of the actual rule itself.
I am expecting the FTC to regroup on this and provide notice in the near future.
I have not seen an official release on this.
Yes, good catch. It is repos.@Zack_AF mentioned auto delinquencies being up, so those cancellations would be on behalf of the lender canceling if they got their car back. Most sub prime customers need GAP, so that would make the most sense.
@Zack_AF mentioned auto delinquencies being up, so those cancellations would be on behalf of the lender canceling if they got their car back. Most sub prime customers need GAP, so that would make the most sense.I don't understand the cancellations due to household budgets.
When VSC or GAP cancels, the monthly payment doesn't change. Or all of these people trading and that is the reason for the cancellation?