I work with 2 managers that refuse to learn how to use our CRM properly. Showroom visits stay open for days upon days, when myself (BDC manager) asked them to close out current showroom visits I get the old "whatever".
I have several processes involved within our CRM (vinsolutions) that involve the desk managers to actually do their job and then the processes kick in. Desk managers do not care for the system, salespeople aren't getting email addresses from customers, not asking where customer came from. I feel like I am in 1997 with these guys. These managers pretend that they care and they're doing their job, but they could care less. Their motto is essentially, "the less work the better, this internet thing is hard"
2 desking managers don't require notes or correspondence with customers through CRM. Customer just sit in the CRM system with literally no follow up, and the managers response is "I can't get the salespeople to do that" This is a leadership problem I know. Something needs to be done
What would you do?
I have several processes involved within our CRM (vinsolutions) that involve the desk managers to actually do their job and then the processes kick in. Desk managers do not care for the system, salespeople aren't getting email addresses from customers, not asking where customer came from. I feel like I am in 1997 with these guys. These managers pretend that they care and they're doing their job, but they could care less. Their motto is essentially, "the less work the better, this internet thing is hard"
2 desking managers don't require notes or correspondence with customers through CRM. Customer just sit in the CRM system with literally no follow up, and the managers response is "I can't get the salespeople to do that" This is a leadership problem I know. Something needs to be done
What would you do?
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