Carfax just increased my bill From $462 to $1980 a month!!!

[bringles]

Hi,
I just woke up to a shock this morning when I saw my new bill. Unfortunately, this was not an error after calling the billing department. I spoke to my rep, and she thought the reasons for the price increase were the number of reports I ran and the fact that no inventory was posted online. I do have a retail license with a website, but I have been just doing wholesale for the last three years. I told her that it should not matter and that wholesalers use Carfax as well. I am running 2000-3000 Carfax reports a month. She will talk with management but she didn't think this will change the price. I told her they were making a mistake and I would be canceling.

Has anyone else had a similar experience with their bill? I just had a price increase last year from $399 to $462. Having access to Carfax reports is very important and I am not sure what to do. I can't justify paying almost $2000 a month.

Any help or suggestions would be appreciated.

 

[Tony0266]

Are you using Vauto?

 

[bringles]

I use stockwave and carbly (for their google plug in tool).

 

[BillVaughnKMC]

Hi,
I just woke up to a shock this morning when I saw my new bill. Unfortunately, this was not an error after calling the billing department. I spoke to my rep, and she thought the reasons for the price increase were the number of reports I ran and the fact that no inventory was posted online. I do have a retail license with a website, but I have been just doing wholesale for the last three years. I told her that it should not matter and that wholesalers use Carfax as well. I am running 2000-3000 Carfax reports a month. She will talk with management but she didn't think this will change the price. I told her they were making a mistake and I would be canceling.

Has anyone else had a similar experience with their bill? I just had a price increase last year from $399 to $462. Having access to Carfax reports is very important and I am not sure what to do. I can't justify paying almost $2000 a month.

Any help or suggestions would be appreciated.

They are raising everyone's bill.

 

[bringles]

An over 400% increase is absolutely insane (right after 15% increase last year as well). I won't pay it and I suspect a lot of smaller dealers won't either. They really have a monopoly in the auto industry. Autocheck is not good enough to be any real competition. I hope enough dealers complain and close their accounts.

 

[EkDealer]

Hello, if you are a smaller dealer and getting huge increase, due to all of a sudden you're running 3000 or 4000 car fax report a month, and you are using one of the Cox Automotive product to help to shop online. That where the issue might be,

 

[bringles]

I should add that I have been paying for the unlimited report account for years with no issues, so what changed?

 

[Tony0266]

issue from stockwave,

 

[Tony0266]

issue with shockwave

 

[bringles]

issue with shockwave

I spoke with stockwave and they said there is an option to require a 2nd step to run a carax report. As it sits now a report is being run every time I load a car in stockwave. Thats why thousands are being run every month.