R&R ERALink Query Builder error

[iceman101]

Here's what I got today:

Here is what we are seeing.

 

[Kagomi]

More than likely, the store no longer has EraLink but EraAccess which replaces EraLink.

 

[DRice]

PROD.MASTER File is inactive on our end

 

[iceman101]

More than likely, the store no longer has EraLink but EraAccess which replaces EraLink.

This would mean they are getting rid of EraLink globally. We are experiencing this error from most of our clients. Could this be possible?

 

[cnndotcom]

Are you showing us a screen shot of the security questions? We have been seeing this for a while now. Our most recent problem is when we run the query builder it shows it is inactive. Dealerships can't turn it back on.

You will have to install "ERAcess" to get query builder to work. I have and it does work, however the 3rd party vendors cannot get it to work. We have been working with several trying to find a workaround.

As of today no luck. We have a fix in the works, waiting for the code to get it going. Will post when we have a solution.

In the meantime, please keep on trying to get "our" information out of "our" database!!!! This is important to us.

 

[Kagomi]

It looks like they are pushing to have all their dealers on this by the end of the year. And you are correct regarding third parties, it was designed to work within the dealership's network. Anyone outside of it, will not be able to connect.

 

[cnndotcom]

It looks like they are pushing to have all their dealers on this by the end of the year. And you are correct regarding third parties, it was designed to work within the dealership's network. Anyone outside of it, will not be able to connect.

I was told be a reliable source in Dayton that they are will be a fix (patch) for this in the next day or so.

I was also told that there is a major dealer gathering info and support for a lawsuit.

 

[iceman101]

I was told be a reliable source in Dayton that they are will be a fix (patch) for this in the next day or so.

I was also told that there is a major dealer gathering info and support for a lawsuit.

Any word on what the patch is supposed to do?

 

[cnndotcom]

Any word on what the patch is supposed to do?

I called ReyRey this morning. Seems the patch is supposed to work on a couple more vendors and still lock some out. One of which is our main concern. B###tards. I was assured that all of that crap was supposed to be fixed. As usual, blowing smoke.

Will post anything different once I get contacted again.

 

[iceman101]

I called ReyRey this morning. Seems the patch is supposed to work on a couple more vendors and still lock some out. One of which is our main concern. B###tards. I was assured that all of that crap was supposed to be fixed. As usual, blowing smoke.

Will post anything different once I get contacted again.

Hopefully it will allow dealerships to run their own reports! The dealerships we are working for can't poll their OWN data.