Hey Bill—really digging what you’re building here. Love the “back to basics, forward with intention” vibe. The way you're resetting culture, process, and expectations—without gimmicks—is the kind of leadership this industry needs more of.
I’m working with dealers right now to bring AI into the mix in ways that make salespeople’s lives easier, not more complicated. We use ChatGPT (3.5 or 4) to arm them with tools that give instant, almost magical insight into customers—before they even step on the lot.
Here’s one simple use case that’s been turning heads:
Just drop a customer’s name, with some accompanying information like where they work or live, into the ChatGPT, using the 04 mini model, and ask it to gather tone, background context, and possible communication style—based on publicly available data. You’d be surprised what it pulls. It’s not about snooping—it’s about prepping your team to align with how that person prefers to be communicated with.
Salespeople get a read on whether they’re likely analytical or casual, direct or relational. That changes how they write that first follow-up, how they greet them when they arrive, or even how they frame options during the close.
It’s wild how much rapport you can build just by meeting people where they are right out of the gate.
Not trying to pitch you anything—I just thought this might be a practical tool you or your team could try out while you’re rebuilding your foundation. Would love to compare notes sometime if you’re game. If you haven't used chat, just message me on this thread and then we can figure a way that I can show you how to do it. It's really amazing and it's a game changer.
Keep the updates coming—I’m watching this thread closely.
Jamie
