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  1. CFrentzen

    After 90 Days Schedule

    Hey everybody! We're currently working on a post-90 day followup schedule to implement and tweak in 4 of our dealerships. We do follow up currently beyond 90 days, but it's too loose for our tastes. I'm curious to know if anyone has a general understanding of how customers tend to appreciate...
  2. CFrentzen

    Getting those reviews!

    Whether it's Google, Yelp, Dealerrater, Emunds, or what have you, we all know honest positive reviews are a huge plus to have littered around the internet. What do you do to grab them? Currently I'm in the works of building a template email to be sent out to all service customers. I'll be...
  3. CFrentzen

    Droid Outgoing Email

    I've got my Droid all set up and such, but running into an issue: I set up my work account email on it, and it can receive incoming messages, but gets "connection error" when trying to send emails from this account. No problem with other types of messaging and such. Does anyone know how to...
  4. CFrentzen

    Skating Percentages/Prevention

    How many of you are tracking Skating Percentages? Second best is how many have an idea as to how often it happens in your dealership despite best efforts to track and source all leads via your CRM? Can skating be (virtually)/eliminated via a good CRM + diligent follow-through by both...
  5. CFrentzen

    Dealer.com's ILM

    To anyone using Dealer.com's LeadMachine: Are your sales guys having issues with adding leads? More frequently than I thought was possible, the attempt to add a new lead into the system (or edit existing information) leads to a timeout and the information is not saved. Has anyone run into...
  7. CFrentzen

    Google Privacy

    I'm down with Google - I love the way their products work. However, a friend of mine recently warned me about working on a project I am working on with a fellow business partner in Google Docs; he referred specifically to the following bolded section: 9. Proprietary rights 9.1 You...
  8. CFrentzen

    Inventory Pricing: With or Without Incentives?

    How do people go about pricing vehicles online and what works / what doesn't?
  9. CFrentzen

    LiquidMotors

    I took an educational webinar on LiquidMotors and what it does. This is quite the interesting tool including pricing analysis of similar cars listed on eBay/Craigslist/etc, automatic uploads to all 3rd party sites, photo overlays... Does anyone have any experience with LiquidMotors (first-hand...
  10. CFrentzen

    Letting customers see into the future

    I have implemented a new idea for our site in order to entice customers to return to our site on, ideally, a daily basis. The idea is to post on the site in a non-inventory page all New and Used vehicles that are coming in. I've put basic info - make/model/year, engine, transmission, and...
  11. CFrentzen

    Pre-Ordering New Vehicles for Customers with CFC

    Does anyone know if the NHTSA has confirmed that it is an acceptable practice to order a new 2010 vehicle for a customer and use that in a submitted CFC deal? Or has anyone done this successfully?
  13. CFrentzen

    In a bind

    Hey everyone, Last Saturday one of our salesmen sold a 2004 Chevrolet Corvette 2DR Convertible 5.7L with 12,463 miles. The issue here is that another salesman, the following day, closed a deal on the same vehicle with another customer. While I personally am not up to date on how that came...
  14. CFrentzen

    This will brighten your day

    Usually people say things like "I'm sorry guys but you gotta see this" - I'm not sorry at all, because this is hilarious: Reasonable Consumer Would Know "Crunchberries" Are Not Real, Judge Rules There are days every now and then when my actual legal work directly intersects with my blog...
  15. CFrentzen

    eBay Listing Process

    We want to get a list of MOPAR parts and accessories up on eBay. Is there an effective way to do this, i.e. some sort of program (I don't mean Turbo Lister). I'm referring to getting the shipping packaging details, the models/years the part/accessory is for. I currently have a parts dept. guy...
  16. CFrentzen

    Google Analytics - Quick Question

    Hey guys, Does Google Analytics refresh with new stats (by the hour, daily, every 3 minutes 32 seconds)? I can't seem to find this information in the help section of GA. Sorry if this has already been posted too - couldn't find it on the forums.
  17. CFrentzen

    Internet Manager Metrics

    Good morning everyone, The Internet Manager position is newly created at my dealership, and we are wondering how to go about measuring the "success" of the position. I was hoping to get some metrics that are already in place in dealerships that have this position fully fleshed out. Also...
  19. CFrentzen

    Your Future Manager article

    Hey Alex just wanted to give a big thumbs up on that "Your Future Manager" article. Nicely said and good point. I'd only be half-kidding when saying I would take (certain) video-game experience into account for particular jobs involving multi-tasking. :thumbup:
  20. CFrentzen

    Chrysler/Fiat Obama Speech

    Has anyone been able to find a video of Obama's speech on the Chrysler/Fiat situation? Can't seem to track it down...
  21. CFrentzen

    Where does Dealer.com's CRM fall in terms of quality?

    Hey everyone, This is my first post to a majority of you (I posted in off-topic to introduce myself). I am in charge of the internet department at my dealership and we are using Dealer.com as our singular CRM / Inventory / Website Management / Everything tool. I'm looking to get opinions...
  22. CFrentzen

    New to the job (and field!)

    Hey everyone! I was just hired at what I perceive to be a mid-volume Chrysler/Jeep/Dodge dealership as their Internet Manager. Let me give you some background so you know where I'm coming from. When I came to the first interview, the President and VP were expecting to hire someone for...
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