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  1. J

    Low Cost Live Chat Software

    Todd, Just for the record, what would I be chatting with that woman about? :naughty:
  2. J

    Low Cost Live Chat Software

    Here's my issue with the way that I'm seeing chat done now (and there is a good chance that I'm COMPLETELY wrong about my assumptions): What we are offering people is an unknown. When they click on that business card or button, they have no idea what to expect next except that they may or may...
  3. J

    Low Cost Live Chat Software

    I'm by no means insinuating that the bottom corner should be the only form of advertising the chat. I agree that you need to constantly have the offer of chat in front of them. I'm only suggesting the tight integration of chat with the site.
  4. J

    Low Cost Live Chat Software

    I don't think you understand what I'm talking about with Facebook. It's not a button you push. It's integrated, real time into the software so there are no pop-ups or anything. You should look at it if you haven't.
  5. J

    Low Cost Live Chat Software

    Why hasn't a website or chat provider implemented something like Facebook's chat? In addition, is the technology not there for when someone clicks on the drop-down card that another window doesn't have to open. I personally get paranoid when window's and pop-ups start opening on my screen.
  6. J

    Graphic Artist / Web Design

    I'm looking for a referral of a graphic artist. We have a Dealer.com website but we find ourselves needing graphics and things that they don't provide. For instance, we are a Chrysler store so we would like to have something big and bold regarding the 2x Cash for Clunkers stuff. The...
  7. J

    ISM Job Description

    While I was waiting, I decided to go ahead and start knocking this out myself based on what I'm learning so far. Please keep in mind that I've only been on the job 3 weeks and have no automotive background so be nice. In addition, I'd really like some help filling in the reporting aspects of...
  8. J

    ISM Job Description

    Does anyone have an in-depth, comprehensive job description for an ISM? I realize with all of the tasks and responsibilities that are heaped upon us that the document could be 27 pages. I'm trying to write my own job description and responsibilities and would like to get some ideas from others.
  9. J

    You can’t manage what you can’t measure

    I'm interested to know this information too. What are the key metrics and conversion rates that are tracked?
  10. J

    CRM or ILM...and which one?

    I've just taken the position as the ISM at a small dealership. I owned my own mortgage company for the last 8 years and I have no automotive experience. The dealership that I work at currently uses ADP for the backend and Dealer.com for the website. We don't use a CRM or ILM at this point. I...
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