appointments

  1. Alex Snyder

    Resource BDC Payplan on hourly activity rate 2019-10-30

    The goal of this payplan is to keep the BDC agent focused on a volume of work. Feed them through CRM tasks and monitor quality through management. If quality becomes a major issue, add a component for appointments that show or appointments that buy. This is just an example of a payplan I have...
  2. Alex Snyder

    Do we still care about sales appointments?

    I spent years chasing this metric and working to make it top of mind for every person involved in the sales departments across my dealer group. I then took it to be a central next step movement in a CRM I helped build. But don't you dare call me Mr. Appointment because I'm now second guessing...
  3. JenniferSuzuki

    Change the direction of your sales calls and set more appointments now!

    Most sales calls all sound similarly…”Thank you for calling ABC Motors, this is Jennifer, how can I help you?” You already know why the prospect is calling you…they want only two pieces of information from you. Availability and Price. So why did you give up control of the call right away...
  4. Colby Joyner

    Help How do I engage with customers when I cant get ahold of them!

    OK, Backstory - I work at a Chevrolet dealership and I am the Internet Director. I am currently trying to revamp the "dept". Before I started we had a round robin through all sales staff. After I was promoted we went to a straight Internet Dept with 4 salespeople. We get on avg 800 leads per...
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