customer loyalty

  1. Alex Snyder

    Resource Reinventing Equity Mining Version 1

    When an Equity Mining solution isn't giving the results you want, your people are usually where the finger gets pointed. It isn't your people's fault - it is the technology. Find out why in this white paper and start pointing the finger back at your equity mining solution.
  2. Jeff Kershner

    #RefreshFriday No Longer Loyalty in Automotive? | Jason Stum & Brian Miller of Dealer Inspire

    There is no Loyalty in Automotive… But there could be!It is not about CSI Scores. It is about the actions the customer takes. We’re going to learn about how to market for this. @Jason Stum returns to RefreshFriday from the Dealer Inspire world with newcomer, There is no Loyalty in Automotive...
  3. Jim Leman

    5 Retention Greats in Auto History

    Here are my top “Best of” retention ideas that your dealership should consider: 1. Reward complaints: Most customers won’t complain. They just won’t come back. However, in all honesty, you need them to complain, in detail. Each compliant is an opportunity for you to solve a problem and keep a...
  4. Jim Leman

    Retention Bundling Benefits Dealers and Consumers

    We’re currently witnessing several dramatic transitions of what was a very stable, predictable automotive retail model. So if the dealer’s connection to buyers is diffused or in any way less direct, how do they retain a share of customers’ future transportation dollar? By bundling retention...