phone calls

  1. Marc Lavoie

    I built an AI Agent to answer a dealer's phone

    A couple of weeks ago, I ignored my to-do list and spent a full day building an AI Agent taking phone calls for car dealers. This is the result:
  2. Chris Vitale

    How Call Scoring Helps Your Phone Agents Improve

    One of the most important things that you need to focus on with your phone agents is making sure that they are performing up to expectations and that their phone conversations are effective. Effective calls lead to more sales, which means greater success for your dealership. One of the best ways...
  3. Chris Vitale

    How are you using Call Tracking?

    Let’s paint a picture. We’re in the showroom, and a customer is starting to get noisy at the other end. Our ears perk up, and the first thing that is audible is, “they told me on the phone that…” The thought crossing everyone’s mind is, what DID they say over the phone? Is this customer...
  4. Chris Vitale

    7 Good Reasons Your Salespeople Need Coaching

    There are actually over 50 reasons why your Salespeople need coaching. They may not know it; but you do. Their managers know it. Their customers feel it. Even if your customers don’t know what Coaching is, they know how they feel during and after an encounter with an un-coached Salesperson...
  5. Chris Vitale

    Phone Coaching vs. Sports Coaching…. What’s the difference?

    “EXCELLENCE IS THE GRADUAL RESULT OF ALWAYS STRIVING TO DO BETTER.” - Pat Riley, President of the Miami Heat There are obvious differences, of course, and yet many clear similarities, between a sports coach and a phone/sales coach. Sometimes, this analogy can be useful in understanding how...
  6. Jeff Kershner

    Outgoing calls using Click to Call are being marked as SPAM

    When using the Click to Call feature in eLead CRM, our outgoing calls are now being marked as SPAM on caller-id. We never had this issue prior to our Dealer Group switching over to CallSource. Admittingly, I'm not as well versed on telephony as I once was but if we are using our main business...
  7. Alivia Heath

    Alerts in the Background….

    My question to you is, why are we alerting dealerships to everything that their salespeople are doing wrong if they don’t know what to do to fix it!? You know, those text and email notifications you get from your call tracking provider. The ones that tell you that your newest salesperson hasn’t...
  8. Chris Vitale

    A lot up is still an appointment

    Is a customer who did their research online but didn't book an appointment still an appointment? The idea that the customer did their research online – blocked off their schedule and plans on coming to the dealership with intentions to buy - just didn't set an appointment with “you,” is still an...
  9. Alivia Heath

    Are You Just Making Excuses?

    Are You Just Making Excuses? Having been in the car business for nine years now on the vendor side, I have seen it ALL without even having to step foot into a dealership. But when I do happen to mosey on into the showroom (if I can make it in without someone basically greeting me in my...
  10. shaughnessy2323

    Do we focus on the wrong processes?

    April 18th, 2001: I remember it like it was yesterday! I was in a brand-new suit, a lightly starched shirt and was wearing my first Tommy Hilfiger tie. Walking into the training room with perfectly polished shoes about to start my career in the automotive industry was beyond exciting. As I...
  11. Chris Vitale

    How Much Profit Are You Missing on the Phone?

    Did you know that only 27% of the inbound calls result in an appointment? And only 51% obtain contact information? Think about it for a moment. Let's say you have a total of 145 inbound calls for the month. Out of those 145 calls, you set 39 appointments. Of those 39 appointments, only 19 show...
  12. CallingCorbyn

    What process do you have in place to manage missed calls?

    AND how many are you missing daily? Who follows up?
  13. S

    Toyota Service Offer Calls?

    Hello, We have been receiving calls from customers stating that they received a call from "Julia" offering Toyota service specials. This person calling our customers is asking for the customers email so that they can email them Toyota Service Offers. I don't believe this is a feature of any of...
  14. MikeHaeg

    It’s 7:13 pm PST. My phone rang six times today with spam calls

    This has happened to you, right? Articles and headlines like this and this tell similar stories -- spam calls keep increasing. The Federal Communication Commission (FCC) says these unwanted calls represent their top consumer complaint and highest priority. Good news - you’re not alone. Various...
  15. Jeff Kershner

    AI Assistant Phone Calls - will this really work?

    60% of small business (guessing dealers are not included) do NOT offer online booking / scheduling. Google Duplex believes they have a solution with AI. Have you seen this? What are the possibilities for our industry with such technology? Are are already seeing some of this with AI Chat.
  16. derrickwoolfson

    Call Revu Needs a "REVU"

    Tracking phones is imperative as it assists in bettering the way we handle and approach the phones. But if you have had the chance to "REVU" (really? r we using shrt ling now?) "CALL REVU" it is nothing more than a bloated, clumsy, unapproachable excel sheet filled with electric colors that will...
  17. B

    Vendor Question

    Hi guys. I use CDK DMS and CRM. I'm looking for a third party that will drop outgoing call data and/or a link to the recorded call into the customer record in the CDK CRM. Has anyone used such a vendor?
  18. JenniferSuzuki

    Change the direction of your sales calls and set more appointments now!

    Most sales calls all sound similarly…”Thank you for calling ABC Motors, this is Jennifer, how can I help you?” You already know why the prospect is calling you…they want only two pieces of information from you. Availability and Price. So why did you give up control of the call right away...
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