phone calls

  1. Jeff Kershner

    Outgoing calls using Click to Call are being marked as SPAM

    When using the Click to Call feature in eLead CRM, our outgoing calls are now being marked as SPAM on caller-id. We never had this issue prior to our Dealer Group switching over to CallSource. Admittingly, I'm not as well versed on telephony as I once was but if we are using our main business...
  2. CallingCorbyn

    What process do you have in place to manage missed calls?

    AND how many are you missing daily? Who follows up?
  3. S

    Toyota Service Offer Calls?

    Hello, We have been receiving calls from customers stating that they received a call from "Julia" offering Toyota service specials. This person calling our customers is asking for the customers email so that they can email them Toyota Service Offers. I don't believe this is a feature of any of...
  4. MikeHaeg

    It’s 7:13 pm PST. My phone rang six times today with spam calls

    This has happened to you, right? Articles and headlines like this and this tell similar stories -- spam calls keep increasing. The Federal Communication Commission (FCC) says these unwanted calls represent their top consumer complaint and highest priority. Good news - you’re not alone. Various...
  5. Jeff Kershner

    AI Assistant Phone Calls - will this really work?

    60% of small business (guessing dealers are not included) do NOT offer online booking / scheduling. Google Duplex believes they have a solution with AI. Have you seen this? What are the possibilities for our industry with such technology? Are are already seeing some of this with AI Chat.
  6. derrickwoolfson

    Call Revu Needs a "REVU"

    Tracking phones is imperative as it assists in bettering the way we handle and approach the phones. But if you have had the chance to "REVU" (really? r we using shrt ling now?) "CALL REVU" it is nothing more than a bloated, clumsy, unapproachable excel sheet filled with electric colors that will...
  7. B

    Vendor Question

    Hi guys. I use CDK DMS and CRM. I'm looking for a third party that will drop outgoing call data and/or a link to the recorded call into the customer record in the CDK CRM. Has anyone used such a vendor?
  8. JenniferSuzuki

    Change the direction of your sales calls and set more appointments now!

    Most sales calls all sound similarly…”Thank you for calling ABC Motors, this is Jennifer, how can I help you?” You already know why the prospect is calling you…they want only two pieces of information from you. Availability and Price. So why did you give up control of the call right away...