phone ninjas

  1. Jeff Kershner

    #RefreshFriday Get your Phone up Game up | Mike Hoyser

    View: https://www.youtube.com/watch?v=1xFbE4aAOUM We all know our sales team turned into order takers while vehicle supply was low. We all know we need to do something to get their game back on. What have we done to enhance their skills again? Phone Ninjas' Mike Hoyser has been listening to...
  2. Jeff Kershner

    #RefreshFriday Two Years of Order Taking is Over | Derrick Woolfson of Phone Ninjas

    View: https://youtu.be/Hh1wKqwhOOU The last two years have not brought our car salespeople's skills forward. They've gone the other way. As we are now seeing the market soften, it is time to revisit ways to bring your sales team back from simply taking orders. Derrick Woolfson has a unique...
  3. J Picciotti

    How is Your Training Going?

    Phone Ninjas is more than a coaching tool, it’s a system, a methodology. We want to provide a friendly reminder of the system and a few practices on how to capitalize on the system and all it has to offer! Our mission is to create for your dealerships strong, assertive and confident associates...
  4. Jerry Thibeau

    We've been doing it WRONG!

    What if all these years we've been trying to engage customers the wrong way? I am talking about getting customers to share their contact information with you from website visits. Currently most of you give the customer no reason to want to fill out a form on your website. You provide all the...
  5. Jerry Thibeau

    Robo Killer

    Have you downloaded RoboKiller yet? Unwanted calls are at an all time high and it seems to be getting worse. There are currently 1.2 million numbers in the database that get blocked. And sadly for some of you dealers, you're on that list. I know this because I have the app installed and I've...
  6. Jerry Thibeau

    How Stupid Is This?

    I’ve read a lot of stupid articles by people claiming to be automotive gurus, but this one is the biggest piles of crap I have yet to read: https://www.dealerrefresh.com/stop-wasting-money-phone-training/#more-23450 I equate this to a doctor telling you that you have cancer and then suggesting...
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