refreshfriday

  1. Jeff Kershner

    #RefreshFriday Used Car Market Review. Listings, Shopper Count and Volume | Jasen Rice w/ LotPop

    View: https://www.youtube.com/live/NBaOwdbLMxg What's going on with used cars these days? Has there ever been this much of a rollercoaster market before? It is time to check back in with Jasen Rice of @LotPop to see what we are missing and how to stay on top of all the craziness that...
  2. Jeff Kershner

    #RefreshFriday Make Your Dealership's Calls More Efficient | Scott Davis w/ Volie

    View: https://www.youtube.com/live/whv5P-lrvsY?si=J1EW1naHxHt26Gob How well do you monitor outbound calls? How strongly do you feel about your CRM making your BDC more efficient? If you have any doubts when thinking about your answers to those questions, you should listen to Scott Davis on...
  3. Jeff Kershner

    #RefreshFriday AI Tools We Use Daily for Automotive | Joe Pistell

    View: https://www.youtube.com/live/Nio-6bJwGSU This show is for everyone! @joe.pistell & @Alex Snyder are heavy AI users and Jeff lightly uses some things. We want to show each other what we use for all sorts of personal and business-related daily tasks. We guarantee there is an AI tool you...
  4. Jeff Kershner

    #RefreshFriday Insights From Combining Sales & Service Data | Tom & Alex w/ FRIKINtech

    View: https://www.youtube.com/live/wOZMZCILQXs Alex is stepping back over to the guest side for this one. Why? His company, FRIKINtech, has fresh data to help us all. They hired an M.I.T. instructor who has been connecting the dots within dealership DMS data to help understand what's going...
  5. Jeff Kershner

    #RefreshFriday Want Eyes In The Back Of Your Head? NOW You Can! | Mark Queen and Blake Andreese of Skaivision

    View: https://www.youtube.com/live/iBXNkDivCxo What could you see if you had a camera watching your entire dealership? Mark Queen and the Skaivision Visual AI amazed us last year with their camera technology and AI utilization to discover holes in your store processes. Mark, along with Blake...
  6. Jeff Kershner

    #RefreshFriday Customer Objections Are Tough Right Now - let's ask the pros! | Greg Wells w/AllCall

    View: https://www.youtube.com/live/rLh1PMAXCTk We have been hearing that it is tough out there. Customers aren't as willing to pull the trigger. Or tough to get in the door! We figured we'd ask @Greg Wells, a professional call center what they are doing to overcome the objections and keep...
  7. Jeff Kershner

    #RefreshFriday TradePending's Buying Spree has Become... let's ask Brice! | Brice Englert w/ TradePending

    View: https://www.youtube.com/live/D8m0K1sSaqg It has been a while since we last spoke with @Brice Englert. He's been busy with acquisitions and has also launched something new for TradePending. ValueWatch is the name, and we'll jump into that a bit. Acquisitions have moved TradePending into...
  8. Jeff Kershner

    #RefreshFriday Insurance is BACK! Finally! It is time to get back on it | Michelle Walker and Mike Burgiss of Polly

    View: https://www.youtube.com/live/oV24lZkb5JU Insurance is back on the menu! The past few years have been tough as insurance carriers were tight on bringing new customers on while raising rates on old ones. But that is changing... Insurance is back on the menu! The past few years have...
  9. Jeff Kershner

    #RefreshFriday Long Distance Deliveries - How Easy Are They? | David Sperau w/ AutoSled

    View: https://www.youtube.com/live/lfYx8IkvzZ8 It is time to kick-off RefreshFriday for 2025! We welcome David Sperau of AutoSled back because David's company recently helped Alex get his new toy from the other side of the country. We thought it would be interesting for dealers to hear the...
  10. Jeff Kershner

    #RefreshFriday Closing the Year w/ Cliff - Big Acquisitions, Trends and the Outlook on 2025... | Cliff Banks

    View: https://www.youtube.com/live/VI2Umn_O9X8 It is the last show of the year, and in RefreshFriday tradition, that show belongs to @CliffBanks. Expect to hear about big acquisitions from the year, industry direction, big news from 2024, and predictions for 2025. Watch live on Facebook or...
  11. Jeff Kershner

    #RefreshFriday All the Google Reviews & Voice of the Customer 2024 | Jake and Matthew of Widewail

    View: https://www.youtube.com/live/oU4XtDoQFlo We are heading into that special time (December/January) when we get to hear stats for the whole year! Widewail is the first to bring the data on 2024. Widewail interprets all Google Reviews for automotive—yes, the word is ALL. They utilize...
  12. Jeff Kershner

    #RefreshFriday Better than CDP? Vendor Accountability + Advertising Management | Herb Anderson

    View: https://www.youtube.com/live/sF2xnOyWTrc Herb Anderson has been working on some incredibly slick software for holding vendors accountable and tuning a dealership's advertising. Alex got a look at it a few weeks ago and said we need to do a show on this! Be prepared to be WOWED as this...
  13. Jeff Kershner

    #RefreshFriday Frye's Vision for 2025 | Kevin Frye

    View: https://youtube.com/live/4UAzRLIH2zU It has been too long since we hosted Kevin Frye on RefreshFriday. Last time, he talked about running all website lead forms directly into chats instead of email leads. Yup, we can check in to see how that is going. @kevinfrye has several projects...
  14. Jeff Kershner

    #RefreshFriday Your Lead Process… Happy With It? | Bill Vaughn

    View: https://www.youtube.com/live/eyge7bihZE0 Your lead process… happy with it? Maybe up for hearing ideas on how to improve it a little? @BillKVMotorCo has some big thoughts on this subject. If your store, or a client (looking at you vendors), can use some tweaks on the lead handling...
  15. Jeff Kershner

    #RefreshFriday How to Truly Sell Cars on Facebook Marketplace | John Hozjan

    View: https://www.youtube.com/live/3_u5w_6ZWHg Own Facebook Marketplace! Yeah, that's right—own it! John sells 15 to 24 cars a month on Facebook, and he's going to share his secrets. @John.H has been a valuable member of the DealerRefresh community since 2018. His insights on social media...
  16. Jeff Kershner

    #RefreshFriday Improving Trade info on Leads and Better Used Car Sourcing | Jasen Rice of LotPop

    View: https://www.youtube.com/live/Ni67BpiMiZE Jasen Rice is back, and new epiphanies are discovered every time he's on! This time, a big topic will be improving trade-in information on internet leads, which leads to the overall used car sourcing issue. How long can a dealer sell 89 used...
  17. Jeff Kershner

    #RefreshFriday Strikes, AI, War, Sincro, Elections- What does it mean for the car biz?

    View: https://www.youtube.com/watch?v=VkysLt4jJqM Put three guys (@DrewAment) who deeply research politics and current events on a live show for 1 hour and what will you get? We have no idea, but we are betting it will be controversial! Here are a few places we may go: Are these port...
  18. Jeff Kershner

    #RefreshFriday Merchandising Steroids for Dealers Looking to do Better! | Pistell, Vaughn, Bertram, Barba

    View: https://www.youtube.com/live/13WDugdR4Mw Ready to take some Merchandising steroids? RefreshFriday will be action-packed with new ideas on how best to make your inventory look better. @joe.pistell holds inventory software patents and has brought a photo badging solution to market that...
  19. Jeff Kershner

    #RefreshFriday Digital retailing - Is it still worth it? | Bill Vaughn & Jon Singo

    View: https://www.youtube.com/live/W5ueTwq3gVs Has digital retailing seen its heyday? Dealers tried many flavors of it. In many cases it proved to be a nuisance, became a commodity of the tech bundle, or was just another thing an OEM slammed on us. In a few rare cases it became a backbone...
  20. Jeff Kershner

    #RefreshFriday Unscripted & Unchained! | Mathew Haiken

    View: https://www.youtube.com/live/HQVXwGmb58U It is always a good time chatting with Mathew Haiken! If you don't know Matthew, he is no stranger to DealerRefresh and always brings the hard truths. As one of the youngest dealer principles, Matthew gets technology far better than most who own...
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