training

  1. Josh Bertoli

    Cold Outbound Sales Process

    I am relatively new to sales. Currently I am wanting to learn how to structure an outbound process. Whether that be reaching out to old files in my dealerships CRM or something else. The lot traffic has been dead for a while, and internet inquires have decreased a good amount. This site is...
  2. Chris Vitale

    7 Good Reasons Your Salespeople Need Coaching

    There are actually over 50 reasons why your Salespeople need coaching. They may not know it; but you do. Their managers know it. Their customers feel it. Even if your customers don’t know what Coaching is, they know how they feel during and after an encounter with an un-coached Salesperson...
  3. J

    Best Way to Remember Inventory

    Good morning everyone, One of the things I have struggled with the most in life is remembering things. I was wondering if anyone had ideas on how to remember dealer inventory easier. We currently have around 100 vehicles on the lot at all times usually.
  4. Chris Vitale

    The Phones Aren't Going Anywhere

    Technology comes and goes as fast as it’s developed, even faster in some cases. But the one thing that isn't going anywhere is your phones! Customers actively call into dealerships to "inquire about availability" or to ask "what your best price is." So, while the phones aren't going anywhere...
  5. C

    Sales Process and Preferential Treatment

    My two-part question to those in sales management: When training new hires and developing your sales team, do you leave all opportunities available to everyone or do you believe in protecting the top producer by giving them exclusive access to opportunities (new/used phone calls, equity mining...
  6. Caleb Twito

    Where's the Service Training love?

    First, I'm not in Fixed-Ops training. It appears that the sales staff gets a lot more love when it comes to process and sales training. Why is that? Isn't the service department an extremely important extension of the sales staff? Do you place as much importance on the service process as sales?
  7. Steve Stauning

    The Only Customer Service Lesson Your Team Will Ever Need!

    THE CUSTOMER EXPERIENCE: HOW TO WOW EVERY SINGLE CUSTOMER EVERY SINGLE DAY! In this Undeniable Advantage LIVE Video Webcast you'll learn everything you need to know to provide Real Customer Service and learn why Real Customer Service means never having to say you're sorry. Learn how to control...
  8. Jeff Kershner

    How do you EDUCATE your Used Car Sales Team?

    What tools and/or process do you use educate your salespeople on the product knowledge they need in order to sell (off-make) used vehicles? Ryan Leslie published an article over on the blog titled: What Ellen Degeneres Can Teach You About Off-Make Walkarounds Lets face it, most of our staff DO...
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