I connect to a dealership using a Windows VPN and I'm able to and the Reynolds server to the connection settings and Ping the server. But when I try to open ERAccess is just checks for software updates then closes the screen. I'm not getting a serial number either. I've had conference calls with the dealer and Reynolds support team. Everyone from hardware, software, and security and no solution has presented itself. Is there anyone who might have experienced this before? Your help is much appreciated.
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Reynolds VPN issue
- Thread starter Ryan5680
- Start date
They block alot of stuff, like Remote Desktop.
They might be blocking this specifically.
They used to deny any virtual keyboard from filling out the captcha, but I wouldn't put it past them detecting a session and closing down immediately.
They might be blocking this specifically.
They used to deny any virtual keyboard from filling out the captcha, but I wouldn't put it past them detecting a session and closing down immediately.
Thanks for the reply. Turns out that the dealer has a third party IT team and they apparently do not know how to configure a VPN. Reynolds has been extremely helpful with the whole process.
✨ AI Highlights
A user troubleshoots an issue where ERAccess (Reynolds DMS software) closes immediately after launching over a VPN connection, despite successfully pinging the Reynolds server. After consulting with both the dealership and Reynolds support, the problem is ultimately traced to improper VPN configuration by the dealer's third-party IT team rather than a Reynolds or software issue.
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