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AI = Awesome Intelligence

AI on Main Street, sept 2026.
My next-door neighbor, a single mom, is undergoing a rigorous divorce by an alpha husband, and she's a wallflower. Her attorney is passive, and her ex's attorney is motovated and is on the warpath. I sat her down and got her set up with a ChatGPT paid subscription, and it will become her assistant. I fully expect AI to reduce her workload and stress by an order of magnitude.

I was the executor of my father's estate, and the family beneficiaries didn't like the decisions I was making. I was challenged legally. The bandwidth required for me to execute my job was so overwhelming that, if it wasn't for AI, it would have overwhelmed me. My legal team generated 900 pages of documents to defend my work. Without AI, the legal costs would have gone up exponentially.

Also excellent for summarizing a contract. Just be careful if you're putting sensitive contractual information into an AI you are not paying much for. Their own agreements can be suspect.
 
@joelisfeld pretty much nailed it. The "hand it to AI" pitch falls apart fast in a dealership.


Where it actually pays on independent lots is the boring, repeatable stuff. VDP copy, fast lead replies, follow-up that never gets skipped. Not replacing people, just cutting out the slow and inconsistent parts.


Same lesson @Alex Snyder is pointing at. Understand the data, keep a human on the output. The dealers winning with this aren't automating the floor. They're cleaning up the parts that quietly leak revenue.
I agree 100%. One of the biggest misconceptions about AI is that it will replace people. Its more immediate value is helping people work efficiently, make better decisions, and focus on areas where human judgment matters most.

After visiting more than 60 dealerships and speaking with their teams about AI, I have seen a clear divide. Some are already building tools to solve real operational problems. Others are still waiting—just as many once waited to embrace the internet or social media.

The technology changes, but the pattern repeats.

AI will not replace genuine expertise, but it can shorten learning cycles and help people perform at a higher level. Used correctly, AI does not replace human capability—it enhances it.
 
I wrote this about a week ago on my Linkedin page, hope it helps:

AI is already everywhere. Consistent value from it is not.

Across industries, businesses are creating internal tools, automating routine work, and incorporating AI into their daily operations. Yet using AI and building a sustainable competitive advantage are not necessarily the same thing.

The real difference may come down to consistency.

How consistently can a business apply AI to the right problems? How reliably can its tools support employees, improve decisions, and advance meaningful business goals? And how effectively can those solutions evolve as the organization’s needs change?

With margins tightening and AI becoming part of everyday business, companies will not be distinguished simply by whether they use it. They will be distinguished by how well they integrate it into their operations and how consistently they translate it into measurable value.

AI adoption may help a business keep pace. Applying it consistently, purposefully, and at scale is what can create a lasting competitive advantage.
 

✨ AI Highlights

  • Claude and Gemini replaced ChatGPT for coding, planning, and research tasks
  • AI avatars with cloned voices fooled real people including spouses
  • Dealers built agents to stock inventory and find auction vehicles autonomously

Joe Pistell created an open thread inviting dealers and industry pros to share real-world AI wins, which quickly expanded into several compelling use cases: using AI to dominate an NFL pick'em pool as a proxy for data-driven decision-making, leveraging AI to manage the overwhelming document load of a legal estate dispute, and helping a vulnerable neighbor navigate a contentious divorce. The key insight that emerged across contributors is that AI's immediate value isn't replacing people but eliminating slow, inconsistent, and repetitive work — freeing humans to focus on higher-stakes decisions.

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