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AI Phone Skills Training?

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#11
Dan Sayer said:
I had the pleasure of working with the CallRevu VP of Product at the time, Scott Bleasdell, for about a year developing the Dashboard tools in 2023 and 2024 before I moved our PBX over from Momentum Telecom to TotalCX/InteractivTel. At that time I then moved the stores from the CallRevu dashboard to TotalCX's native dashboard/tracking tools (Log in - Login). Once CallRevu bought TotalCX, we were on the same tools, but with a TotalCX logo slapped on. We just migrated back over to the "real" CallRevu SalesVision dashboard about 6 months ago (still on the "CallRevu" TotalCX/InteractivTel PBX). I would say that the CallRevu SalesVision dashboard has a better UX but we still aren't using it to its full potential. I'm trying to pivot my time back to marketing and away from Operations and Phones so haven't spent as much time in there as I would have normally. I do know that it lacks the depth of AI tools that others have flooded the market with UNLESS you enroll in TestTrack as far as finding missed phone sales opportunities in real-time.
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Thanks you. Very thoughtful response and I do agree with you. Just looked you up on LinkedIn. Will send you an invite to connect.
 

✨ AI Highlights

A dealer professional explores AI phone skills training tools, specifically CallRevu's 'Test Track' (built on iWish AI) and Second Nature's role-play simulator, asking for real-world feedback. A key practical insight emerges when the original poster reveals he cancelled Test Track not due to product quality but because store-level staff lacked the attention and bandwidth to manage the training tools and setup. The thread takes an interesting turn when the iWish AI founder joins the conversation, leading to a detailed exchange about CallRevu's dashboard ecosystem, PBX migrations, and the value of building custom GPTs as a lower-cost alternative to purpose-built AI training products.

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