Hi everyone. This is my first time on this forum, and I thought this was a perfect thread for me to introduce myself on. I've seen a lot of comments that are spot on, particularly that starting with your current customer list is
crucial, and that you definitely want to look into Facebook's offline matchback tool, as that is essential if you want to get real sales attribution for your campaigns.
One thing that surprises me is I haven't seen mention of loyalty campaigns or retargeting campaigns. We have 4 different types of campaigns that dealerships might run at any given time. Our assumption is that it is best to run all of them concurrently, but we don't have the data to prove that out yet.
- Audience Builder: Drive as much traffic to the dealer's VDPs as possible. For the most part, we let Facebook decide who to market to in the DMA. Mostly we recommend this to independents that have trouble getting enough traffic / sales to have effective Conquest / Retargeting campaigns right out of the gate.
- Conquest: Get customer data from dealer's DMS, and use that data to get a look alike audience.
- Loyalty: Using the same customer data from the DMS, find customers in an equity position and target those customers directly with vehicle specials.
- Retargeting: Use the Facebook pixel installed on dealer's website to serve ads of the same vehicle or a vehicle similar to what the person viewed on the dealer's website.
I'm curious if you think there are any holes in our prospect coverage with our current implementation.