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Are the "Online Phonebook" services like Yellowpages worth anything?

I'm still sitting on this contract. I think I'll keep sitting on it after all the feedback, and sticking with my gut feeling on this.

I've been wanting to get on cars.com and I think it would make more sense to use the money towards that.

Awesome feedback from everyone!!

-Jeff
 
I actually work for yellowpages.com and I was in the car business for 4 years prior. Lets face it guys...sales is for the most part a numbers game. The more people you are exposed to, the more people you are going to sell to. He is some basic facts. In may there were over 600 people who went onto our site looking for new car dealers. The national average conversion is 10%. That means if 600 people saw your advertisement, you will average a sale to 60 of them. Honestly, that may seem a little high, especially for car sales. So lets say that you only sold 6 people off the ad. The ad costs less than $200 a month. Lets assume the profit from each sale to be only $200. $200 x 6 = $1200. This is why yellowpages.com works for all types of businesses.
 
So look at it this way....It costs you less than $200 per month to be exposed to over 600 people looking for your services. This is an easy way to pick up a few extra deals every month. The return on the investment is very strong. The 600 searches were in Syracuse NY. That is only one metro area. Some metro areas have much higher search results. For example, veterinary clinics in Minneapolis st paul were searched last month by over 1600 people. Sadly, there are only 3 vets that are advertising in that category. Do you think they are getting business from it? Absolutely. The numbers are too large to fail. If you own a business, there is a couple of things that you certainly should consider. First, build a web site and get on the net. Second, advertise your business on a business directory. If you don't, you are truly being left behind.
 
How much incremental traffic could Yellowpages.com push my way?

Depends on the geography you advertise in and how high you are up on the page.

How many people are actually visiting these sites like Yellowpages.com and searching like they were on Yahoo or Google?

Yellowpages.com had more local business searches than GOOGLE the first quarter of this year...just search google news for 'yellowpages.com'.

Does it make sense to spend the $350.00 a month for top listings in Yellowpages.com?

That's a big 'YES'.

Could I benefit from being listed in the top placement of Yellowpages.com since no one in my region is currently taking advantage of the service?

Another big yes. People are searching for your business right now. If you're not there, they'll go to who IS there. If nobody has taken advantage of it in your area so far, then get in early while the getting is good.

I purchased a listing from yellowpages.com and was the first in my category - now I'll always have the option of being #1 in my category until the end of the internet. If my AT&T rep came to me 20 years ago and offered me the guaranteed first spot in the phone book forever...I think I'd be a millionaire by now.


Keep in mind with any internet yellow pages that it's designed to get us phone calls and walk-ins, not click-thrus.

I advertise on both superpages.com and yellowpages.com. They are competitors, but nobody in their right mind will go to yellowpages.com and find what they're searching for, and then go to superpages.com and do the same thing - they've got two completely separate customer bases to bring into my dealership.

Yellowpages.com is out performing superpages.com, but I'm keeping both as I'm definitely seeing a return.
 
I'd like to weigh-in on the anti-Yellowpages.com side of the debate.

Google is the NEW Yellow Pages.
Invest "other" ad monies into Search Engine Optimization... NOW.

Is anyone looking at their site traffic stats to see WHERE your visitors are finding you from? I am about 1000:1 Google search hits vs Superpages.com.

I am in a small market in upstate NY (Syracuse). We average 3,000 unique visitors per month, 30% are from search engine queries (1,000 unique users per month). Of that 1,000 > 70% are from classic directory like searches (name, brand, location).

Is anyone listening to the incoming calls to see the "quality" of the up generator? We used callbright and all I hear is classic phone directory questions (what are your hours? is Bill in? etc...).

Because it's "cheap" is Yellowpages.com & Superpages.com a value? Speaking as a past VZ rep, Sales reps are trained to run the classic ROI pitch were your ad spending trickles down in to revenues. The buyer thinks "it's only $350..." and the buyers optimism leads them to a positive conclusion. I'm an old coot, been self-employed for decades and have been thru several recessions. When business is bad, you learn how to ask tough questions and pass over misc. spending.

In my world, there are 2 users of a Directory. Almost all are looking for your phone number and the remaining few are "no gross grinders". So, if we're fishing for "no gross grinders", do they care about TOP of the listing?

NOT.

Action:
Move all marketing efforts out to SEO.

Results Speak for themselves:
Competitors:
%20%20phoenix%20%20ny&form=QBRE&go.x=10&go.y=10

FORM=CBPW&first=1&noredir=1

Compete other markets:
1&q=CHEVY%20CARS%20IN%20ROCHESTER%20NEW%20YORK&spell=1

Expand your market to your REGION:
GGLJ,GGLJ:2006-21,GGLJ:en&q=used+chevy+avalanche+upstate+ny

Just my $0.02
Joe
 
AB,

"Yellowpages.com had more local business searches than GOOGLE the first quarter of this year...just search google news for 'yellowpages.com'."

I find this hard to believe. If you do a search on google news for YellowPages.com I see a press release. I'm not going to take a press release from Yellowpages.com as the final word on who is getting more local business searches.

It would be virtually impossible to see how many local business searches are being conducted on Google as compared to yellowpages anyway. Someone on Google may just search painters, see a local painters ad and complete their transaction. Not every local Google search is "Painters, Los Angeles." You cant really compare apples to apples and oranges to oranges here.
 
Brandon -

I understand what you're saying about it being a press release, but notice that all the data comes from comScore - the authority when it comes to internet rankings.

I'm not saying put all your eggs in one basket, that's just plain bad business. I do SEO & SEM with Google & Yahoo!, and listing placement with Superpages.com and YellowPages.com. We really need to do all of the above, or we're missing out on a considerable part of the local market.

I've done quite a bit of research into this whole internet marketing thing, and about 2/3 of the population uses search engines and 1/3 uses search directories. So by just doing one, I'm cheating myself. Most of what I get from the directories is walk-ins and calls for directions to my lot, and what I get from the search engines is people looking at my stock on the website.

I have my telesales department do follow ups with the people that submit their information via my website (SEM/SEO), and my salesmen do their job with the IYP. Both are working very well, but my conversion ratio on IYP is much higher.
 
AB,
My IYP traffic is nearly un-measurable.

Our site stats for June 07:
Unique visitors 2,801
Reached us by Direct Address: 72.6%
Reached us by Internet Search Engine: 12.9%
Reached us by External Page (non-search engine): 13.8%

Directories are in the External Page (non-search engine) class.
We have > 2000 pages linking to us in this class. ACTUAL June 07 records are (below) are listed by volume of pages viewed. SuperPages.com sent us one visitor in June.

===traffic logs from NON Search Engine Pages===

126 different pages-url ----->Pages
--singingfish.com ----->110
--dealerclearanceservices.com ----->49
--syracuseautodealers.org/links ----->46
--members.ebay.com/ebaymotors/ws2/eBayISAPI.dll ----->20
--autotrader.com/dealers/dda/index.jsp ----->19
--fs10.formsite.com/fs10_app/FormSite ----->18
--typepad.com/t/comments ----->15
--cc.msnscache.com/cache.aspx ----->14
--66.249.91.104/translate_c ----->14
--clickonchevy.com/InterstitialWarning.aspx ----->14
--sitidi.net ----->13
--monroetruck.com/StockingDealers.asp ----->12
--customernotification.com/Offer.aspx ----->12
--hotfrogusa.com/Companies/Bresee-Chevrolet ----->11
--webconfs.com/kontera-preview-tool/view.php ----->9
--dealer-magazine.com/forum/display_topic_threads.asp ----->9
--webconfs.com/search-engine-spider-simulator.php ----->9
--syrahoo.web-arch.com/hoocat_c_newautos.php3 ----->9
--dealerclearanceservices.com/bresee/black2_awd.htm ----->8
--unicell.com/dealers/dealers_newYork.html ----->7
--carsearch.com/dealers/ny.htm ----->7
--209.85.165.104/search ----->6
--webmail.aol.com/27618/aol/en-us/Mail/DisplayMessage.aspx ----->6
--tags2dir.com/directory/ ----->6
--fs10.formsite.com/breseechevrolet/form241484579/index.htm... ----->6
--news10now.com/content/in_your_neighborhood/calendar/d... ----->5
--autotrader.com/dealers/dda/specials.jsp ----->5
--clickonchevy.com/InterstitialWarning.aspx ----->5
--autotrader.com/fyc/vdp.jsp ----->4
--dpxmldsl.verizon.net/_1_2DNTT1R027EYT5F__vzn.search/searc... ----->4
--dealer-magazine.com/forum/display_topic_threads.asp ----->4
--cars.com/go/search/detail.jsp ----->4
--us.f584.mail.yahoo.com/ym/ShowLetter ----->4
--pingdom.com/tools/fpt/ ----->4
--news10now.com/content/in_your_neighborhood/calendar/defau... ----->3
--translate.google.com/translate ----->3
--us.f396.mail.yahoo.com/ym/ShowLetter ----->3
--syrahoo.com/hoocat_c_newautos.php3 ----->3
--webconfs.com/kontera-preview-tool/ ----->3
--us.f381.mail.yahoo.com/ym/ShowLetter ----->3
--autotrader.com/redirect/redirector_link.jsp ----->3
--us.f632.mail.yahoo.com/ym/ShowLetter ----->3
--dealerrater.com/dealer/Bresee-Chevrolet-review-16024/ ----->3
--cars.com/go/dealersearch/searchResults.jsp ----->3
--carcasher.com/DealerNetwork/New_York/Liverpool/ ----->3
--dpxml.verizon.net/_1_2UNHT7R03IILDUD__vzn.isp/search/web/... ----->2
--my.starware.com/dp/search ----->2
--tags2dir.com/directory/category/cars/ ----->2
--notify.volvoit.com/notify-VCNstrict ----->2
--local.com/Syracuse,_NY/chevy_dealers/7748405/Bresee_C... ----->2
--dojyo.com/blog/sr4_diary.cgi ----->2
--dealerclearanceservices.com ----->2
--leverguns.sixgunner.com/topic.asp ----->2
--dealerclearanceservices.com/bresee/direct_tv_van_blue... ----->2
--news10now.com/content/in_your_neighborhood/calendar/ ----->2
--172.16.40.12:15871/cgi-bin/afterWorkOptions.cgi ----->2
--carfax.com/used_car_classifieds/contactDealer.cfdo ----->2
--dna5.dealer.com/views/leads/overview ----->2
--10.11.0.250:15871/cgi-bin/afterWorkOptions.cgi ----->2
--autotrader.com/fyc/ncal.jsp ----->2
--dealerclearanceservices.com/bresee3/overview.htm ----->2
--local.com/results.aspx ----->2
--carsearch.com/dealers/dealerres.html ----->1
--urltrends.com ----->1
--randomwebsite.net/random/ ----->1
--dealershiplistings.com/dealers/chevrolet.htm ----->1
--carcasher.com/DealerNetwork/New_York/L/ ----->1
--newyork.yankees.mlb.com/search/toolbar_results.jsp ----->1
--my43.tv/big_list/business_stores/auto_repair.html ----->1
--answers.com/chevrolet's%20%20Supply%20and%20Demand ----->1
--whois.sc/usedkarking.com ----->1
--referenceusa.com/bd/detail.asp ----->1
--superpages.com/yellowpages/C-Car+Dealers/PI-101528/S-... ----->1
 
Joe,

Yeah, that's about right. I get almost no clicks through superpages.com and about a 2% click-through on yellowpages.com.

But we're talking apples and oranges here when it comes to search engines versus directories. One is for website traffic, the other is for phone calls. I'd be stupid to try and increase hits to my site through IYP, but it does bring me the sales.