Hi, I took a 2-year hiatus from BDC and just got back into the industry. I am now at a 1-rooftop, smaller store (150-200 cars/mo) that kinda sorta had a few designated BDC persons, but honestly...not really. It's always been more of a referral/walk-in based, mildly "old school" store. I was hired to help re-establish the department and do what I can to grow it, with the tools I have (which let's say aren't exactly those of a 400+ car store or one with the bigger, better [insert CRM system, video/text/chat program, marketing and advertising, inventory] and a very tight budget. My hands are pretty tied). I'm in the Cincy region. I am new here to Dealer Refresh and still relatively new in the auto industry, so trying to find updated BDC trends, conversion stats and pay plans (for BDC specialists and myself as a manager), but am not having luck finding newer information. I'm using the following combined internet and phone industry averages, and I have a feeling these aren't as relevant anymore... 25% appointment created/leads (high goal of 35%) 60% appointment shows/scheduled (high goal of 75%) 50% sold/appointment shows (high goal of 65%) 11% sold/lead (high goal of 13%) For a BDC specialist pay plan, it's $12/hour plus commission. For the commission I am considering a $5/$10 flat rate per appointment show/sold plus a smaller bonus at so many BDC solds (i.e. 25 cars, 40, etc); a more traditional $10/$20 show/sold; or lastly, a very small dollar amount given per appointment show and a small percentage of overall gross from the solds. As for my pay plan, I'd like to present a base salary plus commission based on overall appointment shows and solds for the department like I was paid in the past, but I am starting to see manager pay plans based off of a percentage of the gross from the BDC solds, but not sure what would be appropriate for this size store. Any helpful advice or direction to resources where I can go to find answers would be greatly appreciated!