bdc

  1. Jen Sanford

    PR & News STELLA™ Automotive AI accelerates growth with the addition of automotive industry veteran Sherri Eidenberg

    FOR IMMEDIATE RELEASE STELLA™ Automotive AI accelerates growth with the addition of automotive industry veteran Sherri Eidenberg New Vice President of U.S. Dealer Sales adds important industry expertise to the STELLA leadership team Tampa, Florida – June 21, 2022 -- STELLA Automotive...
  2. Holly_phoneninjas

    Why it is Time to Stop Ignoring Vendors

    Why it’s Time to Stop Ignoring Vendors I get it: sales calls are annoying. They are intrusive and constant, so why is it time to stop ignoring them? Because vendors are highly trained and are up to date on current tech and trends. It never hurts to learn what your competition is doing or how...
  3. Holly_phoneninjas

    Why You Should Outsource BDC

    Why You Should Outsource Your BDC I recently read an article that referenced Mike Johnson, owner, and president of Antelope Valley Ford and Shuttle Lincoln Mercury in California. He likes to tell people he invented the BDC 20 years ago. He tells the story of a young woman that called to sell...
  4. Holly_phoneninjas

    OUTSOURCE VS INSOURCE

    OUTSOURCE VS INSOURCE Should your company outsource or insource? It’s an easily debatable question and there are definite pros and cons on both sides. Yet sometimes it just makes sense to outsource certain tasks to help with your immediate business needs. For example, some companies will use...
  5. J Picciotti

    How Much is Enough in the Drive

    How Much is Enough in The Drive How much is enough? This question could be posed for anyone and anything. However, when we start to get down to brass tacks in the service department, we all seem to swim in a grey area of pushing for profit, perfect customer service and how much an advisor can...
  6. CallingCorbyn

    AllCall Is Your BDC Manager a Coach or a Cop?

    Your BDC Agents work in an environment that is vastly different from the sales floor. Sales reps are hard-wired to work a deal from the cradle to the grave, and everything they say is leading the customer towards a signature on a dotted line. BDC Agents may have the same end goal, but once the...
  7. CallingCorbyn

    AllCall Need Used Car Inventory? Everyone Loves an Upgrade

    For years, dealerships have used the “we need your trade” line to drive traffic into the showroom, feigning a shortage of used vehicles. While dealers have always had a need for quality trades, COVID-19 has created a real shortage of both new and pre-owned inventory. With the new car shortage...
  8. CallingCorbyn

    AllCall Top Ten Must Haves When Outsourcing Your BDC

    Outsourcing your BDC is a big decision. It takes an immense amount of trust to allow a third party to handle your customers and make calls on your behalf, and sometimes the logistics and onboarding can be a daunting project. Whether you’re considering an outsourced service as a supplement to...
  9. J Picciotti

    Which works best? A fixed ops BDC or the actual personnel?

    Which works best? A fixed ops BDC or the actual personnel? This question gets me every time. I struggle, because as an advisor, our first concern is our customers in the waiting room, then our customers who have dropped off for the day. BUT we all know that cars do not show up on their own so...
  10. CallingCorbyn

    AllCall Does your BDC Prepare the Customer for a Productive Visit?

    The goal of a customer visiting the showroom is to have a productive experience. In order to do that, they have a checklist of information and research to complete prior to visiting a dealership. When your BDC agents help your customer complete their pre-visit checklist, the sales team can be...
  11. Kenneth J Fresno

    Consulting at a super high volume Indy...

    Since the start of the month I’ve been BDC consulting at a monster of an Indy. They’ve been in business for 12 years and use a “Wholesale to the public” business model. 1 nonnegotiable price. They sell a lot of Lemon/Buy-Backs which means their listings will consistently be in the top 10 when...
  12. CallingCorbyn

    AllCall Does Your Receptionist Suck?

    Picture this: A customer, “John Doe,” is just beginning his shopping process, so he starts by investigating dealerships in his area. A quick Google search yields three stores nearby, all with positive reviews and robust inventories. Most customers would submit an internet lead and begin working...
  13. CallingCorbyn

    What process do you have in place to manage missed calls?

    AND how many are you missing daily? Who follows up?
  14. CallingCorbyn

    AllCall What is an Omni-Channel BDC?

    Your customers are demanding, and they’re in transaction mode. They want faster service and the ability to do more online with knowledgeable agents who can serve them across all channels of communication. This demand has forced a transformation of the role of a BDC, creating a new classification...
  15. Greg Wells

    Hiring Experienced Automotive Business Development Center Agents to work from home

    Looking for employment? We are ready to hire immediately! Due to rapid growth we have an immediate need for full-time experienced BDC men and women to work from home. The ideal person will be an energetic, outgoing person with a positive attitude and a strong work ethic. Automotive BDC...
  16. CallingCorbyn

    AllCall The Value of an Appointment

    Do you know the true value of an appointment? What are you doing to ensure you're setting quality appointments? Without an in-depth business development plan, you're wasting time and money and your customers are seeking out more personalized showroom experiences elsewhere. Luckily, we've made...
  17. CallingCorbyn

    AllCall How Are We Wasting Our Time?

    Currently working on a whitepaper for our blog, and need some insight. What are some of the practices dealerships use that no longer serve their customers? Furthermore, what are the biggest time-wasters in your current lead processes? Have you pruned any outdated methods?
  18. CallingCorbyn

    AllCall COVID-19 and Connection Rates

    It’s common knowledge that COVID-19 has affected everything in our lives. Whether it’s a trip to the grocery store, sending your kids back to school, or even just watching TV… nothing is the same anymore. In the automotive world, we’ve developed a love/hate relationship with the Coronavirus...
  19. CallingCorbyn

    AllCall Is Your Pipeline In Your Blind Spot?

    Your sales process only serves about 20% of your prospects. The rest are just beneath the surface, ready to be converted into appointments. It Starts With Management: It’s up to managers to thoroughly review the pipeline with sales and BDC reps. Reps tend to focus on what’s in front of them...
  20. Chris Vitale

    Are You Texting Your Customers?

    It’s no secret texting has become a go-to option with your dealership's prospective customers. In fact, several studies show that more than 98% of your customers will read a text sent to them within two minutes! Not to mention, unlike email, your customer will continue to see the text message in...