@Tallcool1 I agree that the thread has been entertaining. A couple of suggestions that are within reach for every dealer: Adopt a less linear sales process. Try to become more transactional online. If that isn't possible/desirable at least speed up the in store process. Maybe one of these solutions fit, maybe pieces of all of them do: http://dealersuccess.net/virtualdeal/ Or Makemydeal.com Or Use what Sonic is learning about One Price: http://www.autonews.com/article/20151028/RETAIL07/310289996 Know that your personnel strategy will have to change as well. Millennials will soon be the majority of the workforce. To attract and retain them you will have to change your recruiting; on-boarding; training; pay plans and career development opportunities. You will most likely need help from companies like hireology. Or similar consulting firms with expertise in these type of changes. In no way do I think that addressing those two areas alone will assure sustainability. The thoughts about changing your website are good ones, I would hope you are investing in the right digital presence. SEO, content and social media marketing. My guess is that as you make some of these changes you will uncover other areas of the business that need attention in similar ways.