what yelp is doing is just awful. Their business model is, well, pretty remarkable. However what they're doing to businesses is just not right. I was on a call with them to discuss their advertising and they made us feel the same way "buy our product or else." All we want to do is get control of our dealerships and be able to change the phone numbers and contact info (was set up by previous marketing vendor). They area saying that we have to pay for that service.
So an irritated customer writes us a bad review, we cant respond to it, and if they call, it goes no where... So now we have a bad review just sitting there with no way to resolve it, unless we pay of course.