1. Stop being a LURKER - join our dealer community and get involved. Sign up and start a conversation.
    Dismiss Notice

Changing CRM's

Discussion in 'CRM, ILM, Chat, Desking, Emails, Phone, SMS' started by Mitchell Brenner, Oct 21, 2009.

This forum sponsored by...
Thread Status:
Not open for further replies.
  1. Mitchell Brenner

    Mitchell Brenner
    Expand Collapse
    Refresher

    First Name:
    Mitchell
    Dealer or Company Name:
    Precision Acura of Princeton
    Joined:
    Sep 16, 2009
    Messages:
    111
    Likes Received:
    2
    We are changing CRM's and the consensus from the management team is to go with Reynolds and Reynolds' Contact Management. I'd like to hear from people who are currently using the system to let me know their honest thoughts as to:

    1) Ease of use for the sales staff
    2) Handling of Internet Leads
    3) Email Blasts
    4) Service Marketing.
     
    Collapse Signature Expand Signature
  2. This forum sponsored by...
  3. Dean

    Dean
    Expand Collapse
    Noob

    First Name:
    Dean
    Dealer or Company Name:
    Peter Warren
    Joined:
    Apr 15, 2009
    Messages:
    11
    Likes Received:
    0
    I am also very interested in this. We suffer from alot of double handling and as a result alot of time is wasted asking the same people the same question multiple times. It appears unprofessional.
     
  4. joe.pistell

    joe.pistell
    Expand Collapse
    Uncle Joe

    First Name:
    Joe
    Twitter Handle:
    JoePistell
    Joined:
    Apr 7, 2009
    Messages:
    3,978
    Likes Received:
    1,382
    Location:
    New York
    Collapse Signature Expand Signature
  5. Alex Snyder

    Alex Snyder
    Expand Collapse
    President Skroob

    First Name:
    Alex
    Dealer or Company Name:
    DealerRefresh
    Twitter Handle:
    axsnyder
    Joined:
    May 1, 2006
    Messages:
    2,741
    Likes Received:
    1,015
    Location:
    Vermont
    Thanks for the vote of confidence Joe :)

    I have absolutely zero experience with ReyRey other than what I hear from people I trust. I always view the big DMS companies as too slow to proficiently handle the faster-growing technologies: CRM, ILM, Websites, SEO, SEM, and virtually anything that isn't a DMS. I get a lot of calls from dealers who want to switch to a CRM I can vouch for and the top three things those dealers are leaving behind: ReyRey Contact Management, AutoBase, and HigherGear. Take that for what its worth.

    Happy to talk to you about ADP CRM, AutoBase, Webcontrol, or iMagicLab.....or just the general principles of CRM/ILM and anything else that falls under the CRM umbrella.
     
  6. jschofer

    jschofer
    Expand Collapse
    Noob

    First Name:
    Josh
    Dealer or Company Name:
    Higher Gear Group
    Joined:
    May 22, 2009
    Messages:
    4
    Likes Received:
    0
    Things have changed significantly in the CRM, Internet lead management, Service marketing arena over the past 12-18 months. I believe there are many tools that can provide a better, more modern, and efficient solution than the DMS tools.

    I would recommend taking a look at what your long term goals are, and find a solution that will help you reach those goals. Sometimes software is a square peg trying to fit into a round hole, how big of a hammer do you want to use?

    I have seen many dealerships get caught up in "technology" that end up failing because thay overlooked the less flashy, but often times more important, support and on-going training. Also be sure to find a solution that can grow and adapt with you.
     
  7. JohnScott

    JohnScott
    Expand Collapse
    Refresher

    First Name:
    ME inc
    Dealer or Company Name:
    Mile One
    Joined:
    Aug 23, 2009
    Messages:
    161
    Likes Received:
    0
    Don't forget to invest time/money in proper training. There's a lot of software out there sitting idle on hard drives because people don't know how to properly use it.

    I think that sometimes the resistance you get from employees about new technologies or procedures is often based on fear of the unknown. A lot of people seem to resist training, especially in groups because they're afraid of looking foolish. Im not sure how you overcome that because I know you cant always afford to train people one on one. Just understanding it from the trainee's perspective is a good start though.

    If someone says "thats a waste of time" or "its a pain in the ass to use" they might actually be saying "I dont know how to use it properly, and my pride prevents me from asking how".
     
  8. Mitchell Brenner

    Mitchell Brenner
    Expand Collapse
    Refresher

    First Name:
    Mitchell
    Dealer or Company Name:
    Precision Acura of Princeton
    Joined:
    Sep 16, 2009
    Messages:
    111
    Likes Received:
    2
    I want to thank every one for their input. It has actually gotten me to convince the other managers that there are better solutions than ReyRey. I always knew that but it was my way to get away from HG as chalk on a blackboard would be better than that. Keep the comments coming. They're very helpful!:hello:
     
    Collapse Signature Expand Signature
  9. Shawn Morse

    Shawn Morse
    Expand Collapse
    Getting Refreshed

    First Name:
    Shawn
    Dealer or Company Name:
    NCC
    Joined:
    Apr 15, 2009
    Messages:
    76
    Likes Received:
    6
    Good for you. I think you will find a number of better choices on the market and most of them wont ask you to sign a contract like I am sure reyonlds will.
     
    Collapse Signature Expand Signature
  10. mattwatson81

    mattwatson81
    Expand Collapse
    Getting Refreshed

    First Name:
    Matt
    Dealer or Company Name:
    Stackify
    Joined:
    Apr 10, 2009
    Messages:
    334
    Likes Received:
    11
    We only request that you provide feedback so we can continue to make the most kick butt CRM system ever dreamed of! :)
     
  11. Tordiway

    Tordiway
    Expand Collapse
    Noob

    First Name:
    Trace
    Dealer or Company Name:
    ADP Dealer Services
    Joined:
    Oct 26, 2009
    Messages:
    22
    Likes Received:
    0
    We switched to Rey Rey's CRM five months ago. The negs:
    - It seems to take 3-4 clicks to accomplish what could always be done in 1 or 2 clicks on our previous system. This tool is laborious and time consuming to use.
    - No email read receipt! Repeat - no email read receipt!
    - Tool allows management to micro-manage employees to the nth degree. As an employee I am hamstrung by all the restrictions put in place by my employer; that is not the fault of the tool, of course, but I am now wary of tools that give mgmt too much power.
    - Cannot merge duplicated prospects into one viable prospect. This drives me nuts!
    - Confusing nomenclature; a "Client" is a customer, a "Prospect" is a sales opportunity.
    - If you kill a non responsive prospect you have to manually kill all iterations of that prospect since there is no merging of duplicated prospects. Labor intensive.
    - No ability to put your "hot" or "warm" prospects into a special area on the screen so you can easily remember to tend to them. Real easy to forget about a prospect until days later, then it is too late.
    - Email program sucks at attachments, both outgoing and incoming. If you have to send or receive an attachment better use Outlook.
    - Overall the tool is sluggish. It hangs a lot, and we get Javascript Error warnings all the time. It happens to everyone here, at the office or on our home PCs.
    - Weak customer support. I've sent in 2 comments/questions and never got a reply.

    These are the items that immediately come to mind. I'm sure there are more but these are the big ones I could think of quickly.
     
    Collapse Signature Expand Signature
Thread Status:
Not open for further replies.

Share This Page

This forum sponsored by...