Contact Management is very robust but can be frustrating because of everything it can do. It will work for both very well but I recommendyou call your Reynolds rep and ask for a CM trainer to visit you for at least 3 days. Tell them you are thinking about changing but you want a training session for everyone and do not want to pay for it either. It is hard to justify another expense in my opinion, if you can get all of the features working for you. They should be willing to help you straighten it out. ILM is a strong point of that program. I have used it since the first version and it works if you dig in.We now use R&R Contact Management for both showroom control as well as our Internet Department. We know that using CM is far from ideal for internet department use, however, we are locked into our CM contract for another two years. The consulting firm that we employ for our internet department feels strongly that we need an ILM tool. As Internet Director, I also would like an ILM but I am very concerned about usihg two solutiohs that do not communicate. I am hoping to get some advice and/or thoughts from my fellow forum members. Thanks in advance.
Alex I sure wish we were splitting their commission! Pfffft! We get hourly pay and our own commission plan (which isn't anything close to what the sales guys get.)Carey - are you changing a salesperson's commission on Internet deals or splitting the commission with them? You should ask them directly. There was a time when I thought one of our stores was not changing salesperson commissions based on the source of the customer when they were. The GM didn't tell me because he knew I'd protest it.
Is there anything different a salesperson has to do for an Internet appointment?
I'm gonna have to agree with Joe here just from what I've seen from this dealership (and keep in mind it's the only dealership I've ever worked in in my entire life, so take that for what it's worth.)hahaha... thats a good one Jerry!
Oh? That's not a joke? Sorry, this problem can't be trained away. You have to goto the top to fix it.
THE PAY PLAN CREATES AND REWARDS BEHAVIOR (good and bad). You can't pay the rent with team spirit. Its simple, if the CEO's goal is team spirit, then the mission has to come from the top down and the pay plan needs to reward it, otherwise, it's all just lip service.
lol I like you Joe. I agree with your "name" of it. I'm wondering.....is Reynolds CF hehehe used by a lot of dealerships? It just seems so old school that most folks would move onto other programs like VIN Solutions or something else, etc.I refuse to call it Reynolds CM because it should be named Reynolds CF (Cluster F*)!
I hear your frustration. I lived it too. It does sound like you at least have 1 manager who is ready to put some pain on the table for those who don't want to get with the process. Let's just hope he can bring the rest of the management team on board.It's just crazy. We had a talk with our Used Car Manager the other day and we're having a meeting with him and the New Car Manager on Monday and the UCM said "well they will need to start listening, all it takes is one time where they don't get a commission because they didn't put their stuff in CRM system where we ask them too and I promise you they will never forget again."
He seems to understand where we are going and how it will benefit the dealership.....soooo we'll see where it goes.
Alex,I hear your frustration....The daddy/mommy game gets played a lot by salespeople and too many managers oblige....