- Jul 16, 2010
- 13
- 0
- First Name
- Kyle
Personally, I think an app is not anything you should buy into. I think too many dealerships are looking for that unique inflatable gorilla rather than focusing on what's really important.
Customers aren't going to be downloading apps for a certain dealership. I sure as heck know I wouldn't. I've got enough clutter as it is on my iPhone, the last thing I'm going to do is download some store specific app only to delete later.
The proper thing to do is to make a mobile website. A mobile site that is completely tied into your active inventory and interacts the same as your normal site.
Your mobile site is the one that would take care of all your customers... before & after the sale.
I agree that dealers need to take things one step at a time. Dealers that don't have a mobile-optimized site shouldn't be investing in something like an app. I think Jeff hit the nail on the head though; an app needs to posses both utility AND entertainment value for people to adopt it. It needs to add some sort of value for the customer that they weren't getting before it existed, or obviously the app would be useless, like an app that costs $999.99 and when opened says "I Am Rich."