• This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →

Deceptive Disclaimers - How to you prep your lead for it

I would take your disclosure and point out the "tricks" the other dealers are playing and place this information into a informative semi professional transparent video you can send to your customers. Of course the video would have to be engaging enough to keep the customer watching but during this time you would be educating the customer on what to look for and how to compare pricing / apples to apples.

Place this video on a landing page within dealer website.

Got it.. btw.. nice off day today. I love blizzards on Saturday.
 
I hate these with a passion. Explaining them and convincing the customer that I am not lying to them takes up an inordinate amount of my time every day.

My problem is that while I run my internet dept, the owner insists that our store plays these games with any printed/internet/advertised prices... and is not willing to be persuaded otherwise.

How do I explain the deceptive disclaimer when it is my own dealership who is using it? I wish I could get them to change, but that effort is futile at this time. I always send itemized, non-deceptive quotes by email, but then it just looks like I'm packing on an extra $1-3k on top of our "internet price".
 

✨ AI Highlights

  • A Honda internet manager raises concerns about competitors using deceptive price quote disclaimers that hide true costs, and asks how to handle this ethically.
  • The consensus from experienced dealers is to avoid matching these tactics and instead compete on transparency—including all fees upfront, clearly stating what's included (freight, destination, incentives), and using honesty as a differentiator that builds long-term customer trust.
  • One suggestion emerges to create educational content showing customers how to spot competitor games and compare quotes accurately.

A Honda internet manager raises concerns about competitors using deceptive price quote disclaimers that hide true costs, and asks how to handle this ethically. The consensus from experienced dealers is to avoid matching these tactics and instead compete on transparency—including all fees upfront, clearly stating what's included (freight, destination, incentives), and using honesty as a differentiator that builds long-term customer trust. One suggestion emerges to create educational content showing customers how to spot competitor games and compare quotes accurately.

Replies Views 11 5,511 Started Last Reply