We're actually moving away from it, but the issue isn't necessarily with Roadster. The in-store implementation strategy wasn't great on our end, so we're hoping that we can regroup and try the integration at one of our other stores. We started the rollout with the store's internet department which performs very well. That was probably a mistake--they have a grooved process and trying to insert Roadster in that didn't work well. I know we had some issues with duplicates in our CRM (DealerSocket), but not sure if it was ultimately resolved or how much that contributed to our moving away from it.
On the technology side, one issue that's pretty pervasive is the need to re-do a lot of steps in the deal. You can pencil the deal in Roadster, but when it gets to F&I you need to re-enter all of the info in whatever desking suite you use. Not a huge issue, but Roadster could be great if it could be more seamlessly integrated into the process.
I was wondering if you are moving to a competitor, and, if so, would like to share which one? You can always email me privately if preferred. Thank you!