I’ve noticed a recurring challenge in multi-store groups: once the DMS does its job of logging the sale or closing the RO, the real work of follow-up tasks begins — and that’s where things start to get messy.
Titles, funding, recon approvals, customer follow-ups… these often get tracked in spreadsheets, emails, or hallway conversations. That can work at a single rooftop, but when you’ve got 5, 10, or 20 stores, the lack of standardization creates inconsistencies, bottlenecks, and errors.
I’m curious:
Titles, funding, recon approvals, customer follow-ups… these often get tracked in spreadsheets, emails, or hallway conversations. That can work at a single rooftop, but when you’ve got 5, 10, or 20 stores, the lack of standardization creates inconsistencies, bottlenecks, and errors.
I’m curious:
- How are your groups keeping visibility on post-sale tasks once the DMS transaction is complete?
- Do you have group-wide processes in place, or is it still handled store-by-store?
- Have you found tools or approaches that help bridge this gap between the DMS and day-to-day operations?
